Performance Issue: Adobe Pro and Creative Cloud Prompts for Sign In or Expired License
Last Updated:
2022-12-01 14:06:21
Event:
2022-11-28 15:53:00
Status:
Closed
Brief Description:
Some Adobe Pro or Creative Cloud licensees are being prompted to sign in again or may be alerted that their license has expired.
User Impact:
Prompt to sign in or an alert that their license has expired.
Workaround:
There is no workaround for this issue
Current Status:
For instructions on how to sign into Adobe Products, visit https://it.cornell.edu/software-licensing/how-sign-adobe-products
Services Affected:
Software
Subsites Affected:
Software Licensing
Full Description:
Individuals who have Adobe Pro or Creative Cloud licenses are being prompted to sign in again or may be alerted that their license has expired. In many cases, logging in again, sometimes with a password reset, fixes the issue, but there have been a few instances where users have been unable to get back into the service.
CIT TDX ID:
875235
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Individuals who have Adobe Pro or Creative Cloud licenses are being prompted to sign in again or may be alerted that their license has expired. In many cases, logging in again, sometimes with a password reset, fixes the issue, but there have been a few instances where users have been unable to get back into the service. | For instructions on how to sign into Adobe Products, visit https://it.cornell.edu/software-licensing/how-sign-adobe-products | 2022-11-30 | 15:02:21 |
| Individuals who have Adobe Pro or Creative Cloud licenses are being prompted to sign in again or may be alerted that their license has expired. In many cases, logging in again, sometimes with a password reset, fixes the issue, but there have been a few instances where users have been unable to get back into the service. | Cornell staff are investigating. | 2022-11-28 | 16:13:46 |