Performance Issue: Quest Active Roles Service
Last Updated:
2022-11-11 16:54:59
Event:
2022-11-07 16:35:00
Status:
Closed
Brief Description:
The Quest Active Roles service is having intermittent issues with managing Active Directory (AD) objects. Initial investigation indicates the issue is related to domain controllers in Azure. CIT's Identity Management team is working on the issue.
User Impact:
Users are experiencing Quest performance issues.
Workaround:
There is no workaround for this issue
Current Status:
The issue is resolved.
Services Affected:
Identity and Access Management Data Services
Full Description:
Quest Active Roles service is having intermittent issues with managing Active Directory (AD) objects. Initial investigation indicates the issue is related to domain controllers in Azure. CIT's Identity Management team is continuing investigation to isolate the issue and address the root cause.
CIT TDX ID:
859177
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Quest Active Roles service is having intermittent issues with managing Active Directory (AD) objects. Initial investigation indicates the issue is related to domain controllers in Azure. CIT's Identity Management team is continuing investigation to isolate the issue and address the root cause. | The issue is resolved. | 2022-11-11 | 16:54:59 |
| Quest Active Roles service is having intermittent issues with managing Active Directory (AD) objects. Initial investigation indicates the issue is related to domain controllers in Azure. CIT's Identity Management team is continuing investigation to isolate the issue and address the root cause. | Service appears to be consistently available and staff are continuing to investigate the source of the issue and monitor performance. | 2022-11-08 | 20:24:48 |
| Quest Active Roles service is having intermittent issues with managing Active Directory (AD) objects. Initial investigation indicates the issue is related to domain controllers in Azure. CIT's Identity Management team is continuing investigation to isolate the issue and address the root cause. | CIT's Identity Management team is continuing investigation to isolate the issue and address the root cause. | 2022-11-07 | 16:37:20 |