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Performance Issue: Zoom Calendar Integration to Office 365 Disabled Following Azure Update

Last Updated:
2022-11-11 20:01:52
Event:
2022-10-31 14:16:00
Status:
Closed
Brief Description:
Some users have reported that a recent update to the Microsoft Azure sign-in process for Office 365 has disabled the integration between the Zoom desktop client and the Office 365 calendar.
User Impact:
Affected users will need to re-enable the Calendar and Contact integration between Zoom and Office 365.
Workaround:
There is no workaround for this issue
Current Status:
No new cases have been reported.
Services Affected:
Email and Calendar
Web and Video Conferencing
Subsites Affected:
Outlook for Mac
Outlook for Windows
Zoom
Full Description:
Some users have reported that a recent update to the Microsoft Azure sign-in process for Office 365 has disabled the integration between the Zoom desktop client and the Office 365 calendar.

This issue specifically affects the Calendar and Contacts Integration with Outlook 365, which allows a user’s Zoom desktop client to display meetings and contacts from their Outlook calendar. It should not be confused with the Zoom add-in for the Outlook calendar, which allows users to add Zoom meeting information to an Outlook calendar event. That add-in is not affected by this issue.

When this issue has occurred, if a user has previously enabled the calendar integration, instead of seeing upcoming meetings on the Zoom desktop client Home screen, they will instead see an “Add a Calendar” link.

Note that for some users the Zoom profile settings may still indicate that the integration is enabled, even if it has been disabled by this issue. Nevertheless, if a user has previously enabled the Zoom calendar integration and now sees the “Add a calendar” message, they will need to restore the integration.

For details on how to restore the integration, visit "Zoom Issue: Restore Zoom Integration with Office 365 Calendar" ( https://it.cornell.edu/zoom/zoom-issue-restore-zoom-integration-office-365-calendar ).
CIT TDX ID:
856410



Timeline of Changes

Description Current Status Date Time
Some users have reported that a recent update to the Microsoft Azure sign-in process for Office 365 has disabled the integration between the Zoom desktop client and the Office 365 calendar. This issue specifically affects the Calendar and Contacts Integration with Outlook 365, which allows a user’s Zoom desktop client to display meetings and contacts from their Outlook calendar. It should not be confused with the Zoom add-in for the Outlook calendar, which allows users to add Zoom meeting information to an Outlook calendar event. That add-in is not affected by this issue. When this issue has occurred, if a user has previously enabled the calendar integration, instead of seeing upcoming meetings on the Zoom desktop client Home screen, they will instead see an “Add a Calendar” link. Note that for some users the Zoom profile settings may still indicate that the integration is enabled, even if it has been disabled by this issue. Nevertheless, if a user has previously enabled the Zoom calendar integration and now sees the “Add a calendar” message, they will need to restore the integration. For details on how to restore the integration, visit "Zoom Issue: Restore Zoom Integration with Office 365 Calendar" ( https://it.cornell.edu/zoom/zoom-issue-restore-zoom-integration-office-365-calendar ). No new cases have been reported. 2022-11-11 20:01:52
Some users have reported that a recent update to the Microsoft Azure sign-in process for Office 365 has disabled the integration between the Zoom desktop client and the Office 365 calendar. This issue specifically affects the Calendar and Contacts Integration with Outlook 365, which allows a user’s Zoom desktop client to display meetings and contacts from their Outlook calendar. It should not be confused with the Zoom add-in for the Outlook calendar, which allows users to add Zoom meeting information to an Outlook calendar event. That add-in is not affected by this issue. When this issue has occurred, if a user has previously enabled the calendar integration, instead of seeing upcoming meetings on the Zoom desktop client Home screen, they will instead see an “Add a Calendar” link. Note that for some users the Zoom profile settings may still indicate that the integration is enabled, even if it has been disabled by this issue. Nevertheless, if a user has previously enabled the Zoom calendar integration and now sees the “Add a calendar” message, they will need to restore the integration. For details on how to restore the integration, visit "Zoom Issue: Restore Zoom Integration with Office 365 Calendar" ( https://it.cornell.edu/zoom/zoom-issue-restore-zoom-integration-office-365-calendar ). IT staff are aware of the potential issue. 2022-11-03 14:23:56