Performance Issue: Jira and Confluence are unavailable for some users
Last Updated:
2022-10-27 14:26:35
Event:
2022-10-26 18:09:00
Status:
Closed
Brief Description:
The Jira and Confluence services are unavailable for some users.
User Impact:
The Jira and Confluence services are unavailable for some users.
Workaround:
There is no workaround for this issue
Current Status:
Both Jira and Confluence have returned to service in full.
Services Affected:
Software Project Management and Issue Tracking
Wikis
Subsites Affected:
Confluence
JIRA
Full Description:
The Jira and Confluence services are unavailable for some users.
CIT TDX ID:
849295
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The Jira and Confluence services are unavailable for some users. | Both Jira and Confluence have returned to service in full. | 2022-10-27 | 14:26:35 |
| The Jira and Confluence services are unavailable for some users. | The vendor is working to resolve current networking issues. Jira and Confluence production applications are now available; users may need to manually clear their DNS cache to access services. Non-production applications are still unavailable for some users. IT staff are continuing to monitor the issue. | 2022-10-26 | 19:31:33 |
| The Jira and Confluence services are unavailable for some users. | IT staff are investigating and the vendor has been alerted. | 2022-10-26 | 18:25:53 |