Performance Issue: IT@Cornell website is unavailable for some users
Last Updated:
2022-10-20 19:26:50
Event:
2022-10-20 18:26:00
Status:
Closed
Brief Description:
The IT@Cornell website, it.cornell.edu, is unavailable for some users, who receive the error, "The website encountered an unexpected error. Please try again later."
User Impact:
Site is unavailable for some users, who receive the error, "The website encountered an unexpected error. Please try again later.".
Workaround:
Users may be able to switch to another device, a different browser, or a private or incognito window to view the site. Avoid the site search engine as it seems to cause the error.
Current Status:
The vendor has resolved the issue and the site has been restored.
Services Affected:
Custom Web and Application Development
Full Description:
The IT@Cornell website, it.cornell.edu, is unavailable for some users, who receive the error, "The website encountered an unexpected error. Please try again later."
CIT TDX ID:
844422
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The IT@Cornell website, it.cornell.edu, is unavailable for some users, who receive the error, "The website encountered an unexpected error. Please try again later." | The vendor has resolved the issue and the site has been restored. | 2022-10-20 | 19:19:58 |
| The IT@Cornell website, it.cornell.edu, is unavailable for some users, who receive the error, "The website encountered an unexpected error. Please try again later." | IT staff are aware of the issue and are investigating. | 2022-10-20 | 18:33:01 |
| The IT@Cornell website, it.cornell.edu, is unavailable for some users. | IT staff are aware of the issue and are investigating. | 2022-10-20 | 18:29:01 |