Performance Issue: Box Issue with Opening Microsoft Files
Last Updated:
2022-10-19 21:24:54
Event:
2022-10-19 17:12:00
Status:
Closed
Brief Description:
The Box service is currently experiencing an issue with opening Microsoft files. Files are either opening slowly or not opening fully, or users receive a Service Unavailable error.
User Impact:
Box files are either opening slowly or not opening fully, or users receive a Service Unavailable error.
Workaround:
There is no workaround for this issue
Current Status:
The Box vendor has indicated that the issue has been resolved and all systems are operational.
Services Affected:
Collaboration Platforms
Subsites Affected:
Box
Full Description:
The Box service is currently experiencing an issue with opening Microsoft files. Files are either opening slowly or not opening fully, or users receive a Service Unavailable error.
CIT TDX ID:
843098
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The Box service is currently experiencing an issue with opening Microsoft files. Files are either opening slowly or not opening fully, or users receive a Service Unavailable error. | The Box vendor has indicated that the issue has been resolved and all systems are operational. | 2022-10-19 | 21:24:54 |
| The Box service is currently experiencing an issue with opening Microsoft files. Files are either opening slowly or not opening fully, or users receive a Service Unavailable error. | CIT is monitoring and the vendor is investigating. | 2022-10-19 | 17:25:34 |