Scheduled Service Change: Restrict Visibility of Ticket Types in TeamDynamix 09/23/2022
Event:
2022-09-23 22:00:00
Expected Duration:
2022-09-23 22:01:00
Status:
Closed
Brief Description:
On Friday evening, September 23, 2022, an update will roll out to all TeamDynamix instances, which allows TeamDynamix unit administrators to restrict the visibility of any given Type to specific user groups.
User Impact:
Once this change is implemented, TeamDynamix unit administrators will be able to restrict the visibility of any given Type to specific user groups. This change will allow units using TeamDynamix for project management to designate the use of its Types to a subset of users.
Unit administrators will continue to see all choices for the Type field in TeamDynamix. If they choose not to restrict access to certain Types, their users should not notice any change in the system.
Services Affected:
IT Service Management Suite
Subsites Affected:
TeamDynamix
Full Description:
On Friday evening, September 23, 2022, an update will roll out to all TeamDynamix instances, which allows TeamDynamix unit administrators to restrict the visibility of any given Type to specific user groups. This change will allow units using TeamDynamix for project management to designate the use of its Types to a subset of users.
Unit administrators will continue to see all choices for the Type field in TeamDynamix. If they choose not to restrict access to certain Types, their users should not notice any change in the system.
For more information, visit the Cornell IT News article Restrict Visibility of Ticket Types in TeamDynamix at https://it.cornell.edu/news/restrict-visibility-ticket-types-teamdynamix/20220922
Unit administrators will continue to see all choices for the Type field in TeamDynamix. If they choose not to restrict access to certain Types, their users should not notice any change in the system.
For more information, visit the Cornell IT News article Restrict Visibility of Ticket Types in TeamDynamix at https://it.cornell.edu/news/restrict-visibility-ticket-types-teamdynamix/20220922
CIT TDX ID:
819156
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| On Friday evening, September 23, 2022, an update will roll out to all TeamDynamix instances, which allows TeamDynamix unit administrators to restrict the visibility of any given Type to specific user groups. This change will allow units using TeamDynamix for project management to designate the use of its Types to a subset of users. Unit administrators will continue to see all choices for the Type field in TeamDynamix. If they choose not to restrict access to certain Types, their users should not notice any change in the system. For more information, visit the Cornell IT News article Restrict Visibility of Ticket Types in TeamDynamix at https://it.cornell.edu/news/restrict-visibility-ticket-types-teamdynamix/20220922 | 2022-09-22 | 17:15:25 |