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Performance Issue: Canvas Time-out Errors

Last Updated:
2022-09-21 18:44:43
Event:
2022-09-21 18:24:00
Status:
Closed
Brief Description:
Canvas users are encountering errors when trying to access the system.
User Impact:
User access has been restored.
Workaround:
There is no workaround for this issue
Current Status:
The vendor has implemented a fix and will continue to monitor performance.
Services Affected:
Learning Technologies
Subsites Affected:
Canvas
Full Description:
Canvas users are encountering the following error when trying to access the system:

"This website is under heavy load (request timed out) -- We're sorry, too many people are accessing this website at the same time. We're working on this problem. Please try again later."

The vendor is aware of the issue and is working to resolve it.
CIT TDX ID:
818751



Timeline of Changes

Description Current Status Date Time
Canvas users are encountering the following error when trying to access the system: "This website is under heavy load (request timed out) -- We're sorry, too many people are accessing this website at the same time. We're working on this problem. Please try again later." The vendor is aware of the issue and is working to resolve it. The vendor has implemented a fix and will continue to monitor performance. 2022-09-21 18:44:43
Canvas users are encountering the following error when trying to access the system: "This website is under heavy load (request timed out) -- We're sorry, too many people are accessing this website at the same time. We're working on this problem. Please try again later." The vendor is aware of the issue and is working to resolve it. The vendor is aware of the issue and is working to resolve it. 2022-09-21 18:28:44