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Performance Issue: Some Google users quotas are incorrect

Last Updated:
2022-08-31 15:55:43
Event:
2022-08-31 12:19:00
Status:
Closed
Brief Description:
Some Google Users had the default quota applied last night (15GB for faculty, staff, and students, 5GB for alumni). The process to correct the quotas is running now and should be complete by noon.
User Impact:
No data will be lost, but affected individuals will be unable to upload new files until quotas are updated.
Workaround:
There is no workaround for this issue
Current Status:
All users who were affected by this morning's incident have had their quotas reset. Sometimes the quota displayed to the user doesn't update immediately. Uploading a small file should cause Google to re-display the correct quota.
Services Affected:
Document Sharing and Collaboration
Subsites Affected:
Cornell Google Workspace for Faculty and Staff
Cornell Google Workspace for Students
Full Description:
Resolved: Some Google Users had the default quota applied last night (15GB for faculty, staff, and students, 5GB for alumni). No data will be lost, but affected individuals will be unable to upload new files until quotas are updated. The process to correct the quotas is running now and should be complete by noon.
CIT TDX ID:
796606



Timeline of Changes

Description Current Status Date Time
Resolved: Some Google Users had the default quota applied last night (15GB for faculty, staff, and students, 5GB for alumni). No data will be lost, but affected individuals will be unable to upload new files until quotas are updated. The process to correct the quotas is running now and should be complete by noon. All users who were affected by this morning's incident have had their quotas reset. Sometimes the quota displayed to the user doesn't update immediately. Uploading a small file should cause Google to re-display the correct quota. 2022-08-31 15:55:43
Resolved: Some Google Users had the default quota applied last night (15GB for faculty, staff, and students, 5GB for alumni). No data will be lost, but affected individuals will be unable to upload new files until quotas are updated. The process to correct the quotas is running now and should be complete by noon. All users who were affected by this morning's incident have had their quotas reset. 2022-08-31 15:52:15
Some Google Users had the default quota applied last night (15GB for faculty, staff, and students, 5GB for alumni). No data will be lost, but affected individuals will be unable to upload new files until quotas are updated. The process to correct the quotas is running now and should be complete by noon. CIT is working to resolve the issue. 2022-08-31 12:27:02