Performance Issue: TeamDynamix is not sending ticketing notifications
Last Updated:
2022-08-29 19:09:37
Event:
2022-08-29 13:13:00
Status:
Closed
Brief Description:
TeamDynamix is not sending ticketing notifications.
User Impact:
N/A
Workaround:
Customers can verify that their messages have been received and tickets have been created by visiting https://it.cornell.edu/teamdynamix and clicking on the "View Your Ticket Requests" button.
Current Status:
Resolved
Services Affected:
IT Service Management Suite
Subsites Affected:
TeamDynamix
Full Description:
TeamDynamix is not sending out email notifications when new tickets are being created in the system. Email is still being sent from the system correctly when a ticket is updated or commented upon. The vendor has been notified and is investigating.
Customers can verify that their messages have been received and tickets have been created by visiting https://it.cornell.edu/teamdynamix and clicking on the "View Your Ticket Requests" button.
Customers can verify that their messages have been received and tickets have been created by visiting https://it.cornell.edu/teamdynamix and clicking on the "View Your Ticket Requests" button.
CIT TDX ID:
793730
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| TeamDynamix is not sending out email notifications when new tickets are being created in the system. Email is still being sent from the system correctly when a ticket is updated or commented upon. The vendor has been notified and is investigating. Customers can verify that their messages have been received and tickets have been created by visiting https://it.cornell.edu/teamdynamix and clicking on the "View Your Ticket Requests" button. | Resolved | 2022-08-29 | 19:09:37 |
| TeamDynamix is not sending out email notifications when new tickets are being created in the system. Email is still being sent from the system correctly when a ticket is updated or commented upon. The vendor has been notified and is investigating. Customers can verify that their messages have been received and tickets have been created by visiting https://it.cornell.edu/teamdynamix and clicking on the "View Your Ticket Requests" button. | CIT has notified the vendor and they are investigating. | 2022-08-29 | 13:19:28 |