Performance Issue: Video Hosting & Sharing/Video On Demand: Blank Page where Player Should Be
Last Updated:
2022-07-25 18:03:13
Event:
2022-07-21 20:11:00
Status:
Closed
Brief Description:
Some individuals trying to use the Video Hosting & Sharing/Video On Demand (VOD) services to view media are seeing a blank area where the video player should be loading.
User Impact:
Some individuals trying to use the Video Hosting & Sharing/Video On Demand (VOD) services to view media are seeing a blank area where the video player should be loading.
Workaround:
Some users have been able to restore normal functionality by disconnecting from the Cornell VPN.
Some users who are the owners of a media entry (or have editing permissions) have also had playback work normally in the edit interface and have been able to use that as a workaround.
Some users are also reporting the player not loading in an incognito window, but loading in a regular window.
The above workarounds have not addressed the problem for all users.
Some users who are the owners of a media entry (or have editing permissions) have also had playback work normally in the edit interface and have been able to use that as a workaround.
Some users are also reporting the player not loading in an incognito window, but loading in a regular window.
The above workarounds have not addressed the problem for all users.
Current Status:
Multiple reports have confirmed the problem is fixed and the video player is loading properly.
Services Affected:
Video Streaming & Hosting
Full Description:
Some individuals trying to use the Video Hosting & Sharing/Video On Demand (VOD) services to view media are seeing a blank area where the video player should be loading. There are indications that something may have changed that is preventing videos from loading while connected to the Cornell VPN.
Some users have been able to restore normal functionality by disconnecting from the Cornell VPN.
Some users who are the owners of a media entry (or have editing permissions) have also had playback work normally in the edit interface and have been able to use that as a workaround.
Some users are also reporting the player not loading in an incognito window, but loading in a regular window.
The above workarounds have not addressed the problem for all users.
Some users have been able to restore normal functionality by disconnecting from the Cornell VPN.
Some users who are the owners of a media entry (or have editing permissions) have also had playback work normally in the edit interface and have been able to use that as a workaround.
Some users are also reporting the player not loading in an incognito window, but loading in a regular window.
The above workarounds have not addressed the problem for all users.
CIT TDX ID:
755377
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Some individuals trying to use the Video Hosting & Sharing/Video On Demand (VOD) services to view media are seeing a blank area where the video player should be loading. There are indications that something may have changed that is preventing videos from loading while connected to the Cornell VPN. Some users have been able to restore normal functionality by disconnecting from the Cornell VPN. Some users who are the owners of a media entry (or have editing permissions) have also had playback work normally in the edit interface and have been able to use that as a workaround. Some users are also reporting the player not loading in an incognito window, but loading in a regular window. The above workarounds have not addressed the problem for all users. | Multiple reports have confirmed the problem is fixed and the video player is loading properly. | 2022-07-25 | 18:03:13 |
| Some individuals trying to use the Video Hosting & Sharing/Video On Demand (VOD) services to view media are seeing a blank area where the video player should be loading. There are indications that something may have changed that is preventing videos from loading while connected to the Cornell VPN. Some users have been able to restore normal functionality by disconnecting from the Cornell VPN. Some users who are the owners of a media entry (or have editing permissions) have also had playback work normally in the edit interface and have been able to use that as a workaround. Some users are also reporting the player not loading in an incognito window, but loading in a regular window. The above workarounds have not addressed the problem for all users. | A possible fix has been applied for this issue. CIT is currently monitoring the issue to confirm the fix. Anyone who still sees issues after reloading any affected pages is asked to submit a ticket to report the problem is still occurring for them. | 2022-07-22 | 18:10:31 |
| Some individuals trying to use the Video Hosting & Sharing/Video On Demand (VOD) services to view media are seeing a blank area where the video player should be loading. There are indications that something may have changed that is preventing videos from loading while connected to the Cornell VPN. Some users have been able to restore normal functionality by disconnecting from the Cornell VPN. Some users who are the owners of a media entry (or have editing permissions) have also had playback work normally in the edit interface and have been able to use that as a workaround. Some users are also reporting the player not loading in an incognito window, but loading in a regular window. The above workarounds have not addressed the problem for all users. | Cornell staff have opened a support ticket with the vendor. | 2022-07-21 | 20:18:17 |