Performance Issue: Login issues with Beyond Trust Remote Support
Last Updated:
2022-06-06 13:35:41
Event:
2022-06-06 12:39:00
Status:
Closed
Brief Description:
IT service providers who attempt to log in to Beyond Trust Remote Support (https://assist.it.cornell.edu/login) are unable to connect and see the error, "Login failed. Please try again."
User Impact:
Until the issue is resolved, TSPs will be unable to use Remote Assistance for support sessions.
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved.
Services Affected:
Remote Assistance Service
Full Description:
IT service providers who attempt to log in to Beyond Trust Remote Support (https://assist.it.cornell.edu/login) are unable to connect and see the error, "Login failed. Please try again." IT staff are investigating the authentication issue. Until the issue is resolved, TSPs will be unable to use Remote Assistance for support sessions.
CIT TDX ID:
715748
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| IT service providers who attempt to log in to Beyond Trust Remote Support (https://assist.it.cornell.edu/login) are unable to connect and see the error, "Login failed. Please try again." IT staff are investigating the authentication issue. Until the issue is resolved, TSPs will be unable to use Remote Assistance for support sessions. | The issue has been resolved. | 2022-06-06 | 13:35:41 |
| IT service providers who attempt to log in to Beyond Trust Remote Support (https://assist.it.cornell.edu/login) are unable to connect and see the error, "Login failed. Please try again." IT staff are investigating the authentication issue. Until the issue is resolved, TSPs will be unable to use Remote Assistance for support sessions. | IT staff are investigating the authentication issue. | 2022-06-06 | 12:47:02 |