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Scheduled Service Change: TeamDynamix Sandbox Environment Refresh 06/03/2022

Event:
2022-06-03 14:00:00
Expected Duration:
2022-06-03 15:00:00
Status:
Closed
Brief Description:
On Friday, June 3, 2022, between 10am and 11am, the TeamDynamix sandbox environment will be refreshed with content from the production system. This refresh will affect all Cornell TeamDynamix instances.
User Impact:
During the maintenance window, TeamDynamix sandbox environment users will be unable to log into the sandbox for dev/test purposes. After the change, any objects or work that haven't been moved to production or otherwise archived beforehand will be lost. Please be sure to update the production system in advance with any changes you would like to keep.
Services Affected:
IT Service Management Suite
Service Management Program
Full Description:
On Friday, June 3, 2022, between 10am and 11am, the TeamDynamix sandbox environment will be refreshed with content from the production system. This refresh will affect all Cornell TeamDynamix instances. Periodic refreshing of the TeamDynamix sandbox instances with current content is important to keep system configurations and object IDs synchronized.

During the maintenance window, TeamDynamix sandbox environment users will be unable to log into the sandbox for dev/test purposes.

**After the sandbox refresh, any changes or work done only in the sandbox system that have not been moved to production will be lost and will be unrecoverable.** Please be sure to update the production system in advance with any changes you would like to keep.

If you have any questions, contact the TeamDynamix team at tdx-support@cornell.edu.
CIT TDX ID:
643803



Timeline of Changes

Description Current Status Date Time
On Friday, June 3, 2022, between 10am and 11am, the TeamDynamix sandbox environment will be refreshed with content from the production system. This refresh will affect all Cornell TeamDynamix instances. Periodic refreshing of the TeamDynamix sandbox instances with current content is important to keep system configurations and object IDs synchronized. During the maintenance window, TeamDynamix sandbox environment users will be unable to log into the sandbox for dev/test purposes. **After the sandbox refresh, any changes or work done only in the sandbox system that have not been moved to production will be lost and will be unrecoverable.** Please be sure to update the production system in advance with any changes you would like to keep. If you have any questions, contact the TeamDynamix team at tdx-support@cornell.edu. 2022-05-26 18:22:40