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Performance Issue: Resolved: IT@Cornell website TDX support form links not working

Last Updated:
2022-05-18 20:29:17
Event:
2022-05-18 12:44:00
Status:
Closed
Brief Description:
Attempting to open a support request form on IT@Cornell returns the error message "Bad Request." This includes the main service desk form at https://tdx.cornell.edu/TDClient/39/Portal/Requests/TicketRequests/NewForm
User Impact:
N/A
Current Status:
The issue has been resolved.
Services Affected:
Custom Web and Application Development
IT Service Desk Service
Full Description:
Attempting to open a support request form on IT@Cornell returns the error message "Bad Request." This includes the main service desk form at https://tdx.cornell.edu/TDClient/39/Portal/Requests/TicketRequests/NewForm
Note
that this issue is affecting links on the IT@Cornell website, not TeamDynamix.
CIT TDX ID:
701217



Timeline of Changes

Description Current Status Date Time
Attempting to open a support request form on IT@Cornell returns the error message "Bad Request." This includes the main service desk form at https://tdx.cornell.edu/TDClient/39/Portal/Requests/TicketRequests/NewForm Note that this issue is affecting links on the IT@Cornell website, not TeamDynamix. The issue has been resolved. 2022-05-18 20:29:17
Attempting to open a support request form on IT@Cornell returns the error message "Bad Request." This includes the main service desk form at https://tdx.cornell.edu/TDClient/39/Portal/Requests/TicketRequests/NewForm Note that this issue is affecting links on the IT@Cornell website, not TeamDynamix. IT@Cornell links to support pages in TeamDynamix are again available. All pages appear to be displaying correctly and administrators are again able to add and edit content. IT staff will continue to monitor the site. 2022-05-18 14:29:52
Attempting to open a support request form on IT@Cornell returns the error message "Bad Request." This includes the main service desk form at https://tdx.cornell.edu/TDClient/39/Portal/Requests/TicketRequests/NewForm Note that this issue is affecting links on the IT@Cornell website, not TeamDynamix. The IT@Cornell links to support pages in TeamDynamix are available. There are still some issues with pages displaying in certain browsers and the ability for administrators to add and edit new IT@Cornell content. 2022-05-18 13:47:15
Attempting to open a support request form on IT@Cornell returns the error message "Bad Request." This includes the main service desk form at https://tdx.cornell.edu/TDClient/39/Portal/Requests/TicketRequests/NewForm Note that this issue is affecting links on the IT@Cornell website, not TeamDynamix. Clicking a form link returns a Bad Request error in the browser. IT staff are investigating. 2022-05-18 13:28:39
Attempting to open a support request form on IT@Cornell returns the error message "Bad Request." This includes the main service desk form at https://tdx.cornell.edu/TDClient/39/Portal/Requests/TicketRequests/NewForm Clicking a form link returns a Bad Request error in the browser. IT staff are investigating. 2022-05-18 12:55:42
Attempting to open a support request form on IT@Cornell returns the error message "Bad Request." This includes the main service desk form at https://tdx.cornell.edu/TDClient/39/Portal/Requests/TicketRequests/NewForm Clicking a form link returns a Bad Request error in the browser. 2022-05-18 12:48:38