Unplanned Outage: Avaya AUDIX system not responding
Last Updated:
2022-05-11 21:11:16
Event:
2022-05-10 17:06:00
Status:
Closed
Brief Description:
Users are reporting that the Avaya AUDIX system is not responding (4-4444). The issue is also affecting some auto-attendants.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The issue is resolved.
Services Affected:
Telephone
Full Description:
Users are reporting that the Avaya AUDIX system is not responding (4-4444). The issue is also affecting some auto-attendants.
CIT TDX ID:
694044
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Users are reporting that the Avaya AUDIX system is not responding (4-4444). The issue is also affecting some auto-attendants. | The issue is resolved. | 2022-05-11 | 21:11:16 |
| Users are reporting that the Avaya AUDIX system is not responding (4-4444). The issue is also affecting some auto-attendants. | IT staff have identified and resolved the PBX networking issue and are continuing to monitor the situation closely. | 2022-05-11 | 14:30:57 |
| Users are reporting that the Avaya AUDIX system is not responding (4-4444). The issue is also affecting some auto-attendants. | Voice Engineering and vendor support continue to troubleshoot AUDIX. At this time there is no ETA for resolution of the issue. | 2022-05-11 | 12:18:31 |
| Users are reporting that the Avaya AUDIX system is not responding (4-4444). The issue is also affecting some auto-attendants. IT staff are aware of the issue and are investigating. | The vendor is investigating the issue. | 2022-05-10 | 21:09:19 |
| Users are reporting that the Avaya AUDIX system is not responding (4-4444). The issue is also affecting some auto-attendants. IT staff are aware of the issue and are investigating. | IT staff are aware of the issue and are investigating. | 2022-05-10 | 17:09:59 |