Performance Issue: TeamDynamix users reporting system performance issues
Last Updated:
2022-05-02 13:40:35
Event:
2022-05-02 12:24:00
Status:
Closed
Brief Description:
Users are experiencing extremely slow system response from TeamDynamix.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
As of 9:08am ET, performance has been restored. The vendor will continue to evaluate the performance issues experienced this morning starting at approximately 8:11am ET and the root cause.
Services Affected:
IT Service Management Suite
Full Description:
Users are experiencing extremely slow system response from TeamDynamix. IT staff have reported the issue to the vendor, who is investigating.
CIT TDX ID:
686834
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Users are experiencing extremely slow system response from TeamDynamix. IT staff have reported the issue to the vendor, who is investigating. | As of 9:08am ET, performance has been restored. The vendor will continue to evaluate the performance issues experienced this morning starting at approximately 8:11am ET and the root cause. | 2022-05-02 | 13:40:35 |
| Users are experiencing extremely slow system response from TeamDynamix. IT staff have reported the issue to the vendor, who is investigating. | The vendor has identified the issue and determined that it is limited to TDNext. TDAdmin (used by app admins), Client Portals, and the Mobile site appear to be unaffected. | 2022-05-02 | 13:24:00 |
| Users are experiencing extremely slow system response from TeamDynamix. IT staff have reported the issue to the vendor, who is investigating. | IT staff have reported the issue to the vendor, who is investigating. | 2022-05-02 | 12:40:30 |