Skip to main content

Performance Issue: TeamDynamix users reporting system performance issues

Last Updated:
2022-05-02 09:40:35
Event:
2022-05-02 08:24:00
Status:
Closed
Brief Description:
Users are experiencing extremely slow system response from TeamDynamix.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
As of 9:08am ET, performance has been restored. The vendor will continue to evaluate the performance issues experienced this morning starting at approximately 8:11am ET and the root cause.
Services Affected:
IT Service Management Suite
Full Description:
Users are experiencing extremely slow system response from TeamDynamix. IT staff have reported the issue to the vendor, who is investigating.
CIT TDX ID:
686834



Timeline of Changes

Description Current Status Date Time
Users are experiencing extremely slow system response from TeamDynamix. IT staff have reported the issue to the vendor, who is investigating. As of 9:08am ET, performance has been restored. The vendor will continue to evaluate the performance issues experienced this morning starting at approximately 8:11am ET and the root cause. 2022-05-02 09:40:35
Users are experiencing extremely slow system response from TeamDynamix. IT staff have reported the issue to the vendor, who is investigating. The vendor has identified the issue and determined that it is limited to TDNext. TDAdmin (used by app admins), Client Portals, and the Mobile site appear to be unaffected. 2022-05-02 09:24:00
Users are experiencing extremely slow system response from TeamDynamix. IT staff have reported the issue to the vendor, who is investigating. IT staff have reported the issue to the vendor, who is investigating. 2022-05-02 08:40:30