Performance Issue: Issues Uploading Large Files to the Cornell Secure File Transfer Service
Last Updated:
2022-03-03 13:04:28
Event:
2022-02-24 16:54:00
Status:
Closed
Brief Description:
Some users have reported issues uploading large files to the Cornell Secure File Transfer (SFT) service. The SFT servers have been restarted to address this issue and some users may have experienced a loss of service connection during the reboot.
User Impact:
Some users have reported issues uploading large files to the Cornell Secure File Transfer (SFT) service.
Workaround:
There is no workaround for this issue
Current Status:
This issue has not re-occurred and is resolved.
Services Affected:
Cornell Secure File Transfer (SFT)
Document Sharing and Collaboration
Subsites Affected:
CU Electronic Student Records
Full Description:
Some users have reported issues uploading large files to the Cornell Secure File Transfer (SFT) service. The SFT servers have been restarted, one at a time, to address this issue. Some SFT users may have experienced a loss of connection to the service during the reboot, depending on which server they were on.
CIT TDX ID:
627388
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Some users have reported issues uploading large files to the Cornell Secure File Transfer (SFT) service. The SFT servers have been restarted, one at a time, to address this issue. Some SFT users may have experienced a loss of connection to the service during the reboot, depending on which server they were on. | This issue has not re-occurred and is resolved. | 2022-03-03 | 13:04:28 |
| Some users have reported issues uploading large files to the Cornell Secure File Transfer (SFT) service. The SFT servers have been restarted, one at a time, to address this issue. Some SFT users may have experienced a loss of connection to the service during the reboot, depending on which server they were on. | As of Friday Feb 25 CIT still investigating and is currently monitoring the issue. | 2022-02-25 | 14:36:38 |
| Some users have reported issues uploading large files to the Cornell Secure File Transfer (SFT) service. The SFT servers have been restarted, one at a time, to address this issue. Some SFT users may have experienced a loss of connection to the service during the reboot, depending on which server they were on. | CIT is currently monitoring the issue. | 2022-02-24 | 17:30:13 |