Performance Issue: Some Customers Experiencing Issues with Focused Inbox
Last Updated:
2022-02-09 16:57:13
Event:
2022-02-08 20:37:00
Status:
Closed
Brief Description:
Focused Inbox is not working for some customers. This issue may be occurring in Outlook desktop only or may also be an issue with Outlook on the web (OWA).
User Impact:
Focused Inbox is not working for some customers. This issue may be occurring in Outlook desktop only or may also be an issue with Outlook on the web (OWA).
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved. CIT Mail and Calendar Services determined that a rule which had previously been used to manage the obsolete Clutter feature was accidentally re-enabled. This rule caused messages that were classified as "Other" by the current Focused Inbox feature to be placed into Focused Inbox regardless of the evaluation. A case was opened with Microsoft support to confirm this finding. The rule was again disabled and has since been deleted to avoid any recurrence of this issue.
Services Affected:
Email and Calendar
Full Description:
Focused Inbox is not working for some customers. This issue may be occurring in Outlook desktop only or may also be an issue with Outlook on the web (OWA).
CIT TDX ID:
612605
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Focused Inbox is not working for some customers. This issue may be occurring in Outlook desktop only or may also be an issue with Outlook on the web (OWA). | The issue has been resolved. CIT Mail and Calendar Services determined that a rule which had previously been used to manage the obsolete Clutter feature was accidentally re-enabled. This rule caused messages that were classified as "Other" by the current Focused Inbox feature to be placed into Focused Inbox regardless of the evaluation. A case was opened with Microsoft support to confirm this finding. The rule was again disabled and has since been deleted to avoid any recurrence of this issue. | 2022-02-09 | 16:57:13 |
| Focused Inbox is not working for some customers. This issue may be occurring in Outlook desktop only or may also be an issue with Outlook on the Web. | CIT Mail and Calendar Services is currently investigating the issue. | 2022-02-08 | 20:47:45 |