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Performance Issue: Resolved: IT@Cornell Search is unavailable

Last Updated:
2022-02-03 22:06:50
Event:
2022-02-03 20:36:00
Status:
Closed
Brief Description:
Search is not available on the IT@Cornell website. We are working with the vendor, Pantheon, to resolve this issue.
User Impact:
Users attempting to search on the IT@Cornell website will see the error message, "Search is temporarily unavailable. If the problem persists, please contact the site administrator."
Workaround:
To reach a page on the IT@Cornell website:
- Select the Services link
- Open the service page you are looking for
- Then use the sidebar to navigate to the article you are looking for or select "see all" to view the full list of articles
Current Status:
Pantheon support says: "Our engineering team appears to have resolved the issue and they now get search results." CIT tests confirm that the search is working again.
Services Affected:
Custom Web and Application Development
Subsites Affected:
Drupal Cloud Hosting with Acquia
Full Description:
Search is not available on the IT@Cornell website. We are working with the vendor, Pantheon, to resolve this issue.
CIT TDX ID:
608311


Timeline of Changes

Description Current Status Date Time
Search is not available on the IT@Cornell website. We are working with the vendor, Pantheon, to resolve this issue. Pantheon support says: "Our engineering team appears to have resolved the issue and they now get search results." CIT tests confirm that the search is working again. 2022-02-03 22:06:50
Search is not available on the IT@Cornell website. We are working with the vendor, Pantheon, to resolve this issue. CIT is currently working with the vendor, Pantheon, to resolve the issue. Pantheon reports, "We're seeing reports of a few sites on this indexserver having issues and are reaching out to our on call engineers to help diagnose the issue." 2022-02-03 21:34:39