Performance Issue: Firefox v.96.0 Errors with Kaltura Content in Canvas
Last Updated:
2022-01-25 02:19:53
Event:
2022-01-19 17:08:00
Status:
Closed
Brief Description:
Firefox v96.0 is returning third-party cookie errors when users view embedded Kaltura content through Canvas.
User Impact:
Users may encounter errors when using Firefox v.96.0 to view Kaltura content in Canvas. As a workaround, Chrome can be used to access Kaltura content within Canvas.
Workaround:
As a workaround, Chrome can be used to access Kaltura content within Canvas.
Current Status:
The vendor reports and local IT staff confirm that the issue has been resolved.
Services Affected:
Video Streaming & Hosting
Full Description:
When viewing embedded Kaltura content in Canvas, Firefox 96.0 is giving third party cookie errors.
The recent 96.0 release of Firefox gives third party cookie errors when viewing embedded Kaltura content within Canvas. Adjusting settings to disable or allow third part cookie restrictions does not resolve the issue. The error appears in Canvas when viewing Kaltura My Media, Kaltura Gallery and embedded videos.
As a workaround, Chrome can be used to access Kaltura content within Canvas.
The recent 96.0 release of Firefox gives third party cookie errors when viewing embedded Kaltura content within Canvas. Adjusting settings to disable or allow third part cookie restrictions does not resolve the issue. The error appears in Canvas when viewing Kaltura My Media, Kaltura Gallery and embedded videos.
As a workaround, Chrome can be used to access Kaltura content within Canvas.
CIT TDX ID:
590227
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| When viewing embedded Kaltura content in Canvas, Firefox 96.0 is giving third party cookie errors. The recent 96.0 release of Firefox gives third party cookie errors when viewing embedded Kaltura content within Canvas. Adjusting settings to disable or allow third part cookie restrictions does not resolve the issue. The error appears in Canvas when viewing Kaltura My Media, Kaltura Gallery and embedded videos. As a workaround, Chrome can be used to access Kaltura content within Canvas. | The vendor reports and local IT staff confirm that the issue has been resolved. | 2022-01-25 | 02:19:53 |
| When viewing embedded Kaltura content in Canvas, Firefox 96.0 is giving third party cookie errors. The recent 96.0 release of Firefox gives third party cookie errors when viewing embedded Kaltura content within Canvas. Adjusting settings to disable or allow third part cookie restrictions does not resolve the issue. The error appears in Canvas when viewing Kaltura My Media, Kaltura Gallery and embedded videos. As a workaround, Chrome can be used to access Kaltura content within Canvas. | The vendor has been contacted to investigate the issue. Other institutions who have experienced this error report that Kaltura has acknowledged the issue and is currently planning to implement a fix on 01/23/22. | 2022-01-19 | 17:11:52 |