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Performance Issue: CUVPN and Departmental Pool Access

Last Updated:
2022-01-12 10:20:16
Event:
2022-01-11 08:40:00
Status:
Open
Brief Description:
CUVPN users are not being placed in the proper departmental pool IP space and do not have access to IP-restricted resources, including SFS High Risk share. The issue appears to be connected to the ClearPass authentication server upgrades this morning.
User Impact:
Affected users should log out then log back in to the AnyConnect VPN client to restore access to departmental VPN pools.
Workaround:
Affected users should log out then log back in to the AnyConnect VPN client to restore access to departmental VPN pools.
Current Status:
Correct access to departmental VPN pools has been restored. The vendor is investigating the issue and Cornell IT staff continue to monitor the situation.
Services Affected:
Virtual Private Network (VPN)
Subsites Affected:
CU VPN
Full Description:
CUVPN users are not being placed in the proper departmental pool IP space and do not have access to IP-restricted resources, including SFS High Risk shares. The issue appears to be connected to the ClearPass authentication server upgrades this morning.

Affected users should log out then log back in to the AnyConnect VPN client to restore access to departmental VPN pools.
CIT TDX ID:
581825



Timeline of Changes

Description Current Status Date Time
CUVPN users are not being placed in the proper departmental pool IP space and do not have access to IP-restricted resources, including SFS High Risk shares. The issue appears to be connected to the ClearPass authentication server upgrades this morning. Affected users should log out then log back in to the AnyConnect VPN client to restore access to departmental VPN pools. Correct access to departmental VPN pools has been restored. The vendor is investigating the issue and Cornell IT staff continue to monitor the situation. 2022-01-12 10:20:16
CUVPN users are not being placed in the proper departmental pool IP space and do not have access to IP-restricted resources, including SFS High Risk shares. The issue appears to be connected to the ClearPass authentication server upgrades this morning. As of Wednesday, 1/12/2022, at 7:35am, some users are again experiencing issues accessing departmental VPN pools. Affected users should log out then log back in to the AnyConnect VPN client to restore access to departmental VPN pools. IT staff continue to investigate the issue. 2022-01-12 07:39:10
CUVPN users are not being placed in the proper departmental pool IP space and do not have access to IP-restricted resources, including SFS High Risk shares. The issue appears to be connected to the ClearPass authentication server upgrades this morning. A workaround has been set up to restore access to departmental VPN pools. Affected users need to log out and log back in to the AnyConnect VPN client. IT staff will continue to investigate the issue. 2022-01-11 09:37:04
CUVPN users are not being placed in the proper departmental pool IP space and do not have access to IP-restricted resources, including SFS High Risk shares. The issue appears to be connected to the ClearPass authentication server upgrades this morning. IT staff are investigating the issue. 2022-01-11 08:52:44