Performance Issue: TeamDynamix creating duplicate tickets
Last Updated:
2022-01-03 17:12:33
Event:
2022-01-03 11:52:00
Status:
Closed
Brief Description:
TeamDynamix has been creating duplicate tickets and responses. IT staff are investigating the issue.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved.
Services Affected:
IT Service Management Suite
Full Description:
TeamDynamix has been creating duplicate tickets and responses. IT staff are investigating the issue.
CIT TDX ID:
573807
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| TeamDynamix has been creating duplicate tickets and responses. IT staff are investigating the issue. | The issue has been resolved. | 2022-01-03 | 17:12:33 |
| TeamDynamix has been creating duplicate tickets and responses. IT staff are investigating the issue. | The vendor is investigating the issue, which is not limited to Cornell. | 2022-01-03 | 12:54:44 |
| TeamDynamix has been creating duplicate tickets and responses. IT staff are investigating the issue. | IT staff are investigating the issue. | 2022-01-03 | 12:09:03 |