Unplanned Outage: Resolved: AWS Issue is Interrupting Tableau
Last Updated:
2021-12-23 17:00:39
Event:
2021-12-22 12:46:00
Status:
Closed
Brief Description:
A power outage in Amazon Web Services (East) is affecting Tableau. Others such as managed servers, Kuali Financial Services, Canvas, Tableau, CSM, Box Ownership app, Adobe Sign, Oracle Analytics Server, and Library resource sites are working.
User Impact:
The Tableau production instance is back online.
Workaround:
There is no workaround for this issue
Current Status:
The Tableau production instance is back online.
Services Affected:
Financial Management Service
Servers
Subsites Affected:
Office 365 Productivity Bundle
PrinterLogic
Secure Password Management
Full Description:
A power outage in Amazon Web Services (East) is affecting Tableau. Others such as Managed Servers, Kuali Financial Services, Canvas, Tableau, CSM, Box Ownership app, Adobe Sign manage page, Oracle Analytics Server (OAS formerly known as OBIEE), and Library resource sites are working. More Cornell services may be affected.
The affected managed servers are:
sf-tableau09
ds02
asms01
ad10
sf-infranode619
maxima40
idm65
The affected managed servers are:
sf-tableau09
ds02
asms01
ad10
sf-infranode619
maxima40
idm65
CIT TDX ID:
569998
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| A power outage in Amazon Web Services (East) is affecting Tableau. Others such as Managed Servers, Kuali Financial Services, Canvas, Tableau, CSM, Box Ownership app, Adobe Sign manage page, Oracle Analytics Server (OAS formerly known as OBIEE), and Library resource sites are working. More Cornell services may be affected. The affected managed servers are: sf-tableau09 ds02 asms01 ad10 sf-infranode619 maxima40 idm65 | The Tableau production instance is back online. | 2021-12-22 | 18:09:17 |
| A power outage in Amazon Web Services (East) is affecting Tableau. Others such as Managed Servers, Kuali Financial Services, Canvas, Tableau, CSM, Box Ownership app, Adobe Sign manage page, Oracle Analytics Server (OAS formerly known as OBIEE), and Library resource sites are working. More Cornell services may be affected. The affected managed servers are: sf-tableau09 ds02 asms01 ad10 sf-infranode619 maxima40 idm65 | Oracle Analytics Server (Formerly OBIEE) is working again, but Tableau is still unavailable. The vendor continues to work on the issue. | 2021-12-22 | 16:25:04 |
| A power outage in Amazon Web Services (East) is affecting Tableau and Oracle Analytics Server. Others such as a set of managed servers, Kuali Financial Services, Canvas, Tableau, CSM, Box Ownership app, Adobe Sign manage page, and Library resource sites are working. More Cornell services may be affected. The affected managed servers are: sf-tableau09 ds02 asms01 ad10 sf-infranode619 maxima40 idm65 | This issue was resolved, but some services, Tableau and Oracle Analytics Server (Formerly OBIEE), are still unavailable. | 2021-12-22 | 14:21:25 |
| A power outage in Amazon Web Services (East) affected a set of managed servers, Kuali Financial Services, Canvas, Tableau, CSM, Box Ownership app, Adobe Sign manage page, and Library resource sites. More Cornell services may have been affected. The affected managed servers are: ds02 asms01 ad10 sf-infranode619 maxima40 idm65 | This issue is resolved. | 2021-12-22 | 14:02:35 |
| A power outage in Amazon Web Services (East) affected a set of managed servers, Kuali Financial Services, Canvas, Tableau, and Library resource sites. More Cornell services may have been affected. The affected managed servers are: ds02 asms01 ad10 sf-infranode619 maxima40 idm65 | This issue is resolved. | 2021-12-22 | 13:58:28 |
| A power outage in Amazon Web Services (East) affected a set of managed servers, Kuali Financial Services, Canvas, and Library resource sites. More Cornell services may have been affected. The affected managed servers are: ds02 asms01 ad10 sf-infranode619 maxima40 idm65 | This issue is resolved. | 2021-12-22 | 13:51:44 |
| A power outage in Amazon Web Services (East) affected a set of managed servers, Kuali Financial Services, and Library resource sites. More Cornell services may have been affected. The affected managed servers are: ds02 asms01 ad10 sf-infranode619 maxima40 idm65 | This issue is resolved. | 2021-12-22 | 13:35:53 |
| A power outage in Amazon Web Services (East) affected a set of managed servers, Kuali Financial Services, and Library resource sites. More Cornell services may be affected. The affected managed servers are: ds02 asms01 ad10 sf-infranode619 maxima40 idm65 | This issue is resolved. | 2021-12-22 | 13:34:12 |