Unplanned Outage: Resolved: Longview (CornellPrd) needs emergency maintenance
Last Updated:
2021-12-17 19:15:48
Event:
2021-12-17 14:18:00
Status:
Closed
Brief Description:
Longview (CornellPrd) needs emergency maintenance due to an unexpected server restart at 3:45am. Longview will be unavailable for about 3.5 hours while we perform the maintenance and reload the KFS and Workday data.
User Impact:
Longview will be unavailable for about 3.5 hours.
Workaround:
There is no workaround for this issue
Current Status:
All maintenance was completed. Longview is fully operational.
Services Affected:
Financial Integrations and Utilities
Subsites Affected:
Outlook for Windows
Full Description:
Longview (CornellPrd) needs emergency maintenance due to an unexpected server restart at 3:45am. Longview Support is investigating but has requested that we run the Recalc process which did not complete earlier. It takes about 2.5 hours for the Recalc to complete successfully. Following that, KFS and Workday data need to be loaded (which will take another hour).
CIT TDX ID:
566957
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Longview (CornellPrd) needs emergency maintenance due to an unexpected server restart at 3:45am. Longview Support is investigating but has requested that we run the Recalc process which did not complete earlier. It takes about 2.5 hours for the Recalc to complete successfully. Following that, KFS and Workday data need to be loaded (which will take another hour). | All maintenance was completed. Longview is fully operational. | 2021-12-17 | 19:15:02 |
| Longview (CornellPrd) needs emergency maintenance due to an unexpected server restart at 3:45am. Longview Support is investigating but has requested that we run the Recalc process which did not complete earlier. It takes about 2.5 hours for the Recalc to complete successfully. Following that, KFS and Workday data need to be loaded (which will take another hour). | Longview Support is investigating but has requested that we run the Recalc process. | 2021-12-17 | 14:41:27 |