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Unplanned Outage: Resolved: AWS Issue Interrupting Duo affects Canvas, Qualtrics, and more

Last Updated:
2021-12-15 12:37:47
Event:
2021-12-15 10:55:00
Status:
Closed
Brief Description:
An outage on Amazon Web Services (West) is affecting Duo authentication. Customers are experiencing an issue where authentication web pages are timing out. Services affected include Canvas, Duo Admin, and Qualtrics. Other Cornell services may be affected.
User Impact:
Authentication web pages are timing out when users attempt to log on to Cornell services.
Workaround:
There is no workaround for this issue
Current Status:
The vendor reports this as resolved and will continue to monitor for any lingering issues.
Services Affected:
Authentication and Authorization
Subsites Affected:
Two-Step Login
Full Description:
An outage on Amazon Web Services (West) is affecting Duo authentication. Customers are experiencing an issue where authentication web pages are timing out. Services affected include Canvas, Duo Admin, and Qualtrics. Other Cornell services may be affected.
CIT TDX ID:
564867



Timeline of Changes

Description Current Status Date Time
An outage on Amazon Web Services (West) is affecting Duo authentication. Customers are experiencing an issue where authentication web pages are timing out. Services affected include Canvas, Duo Admin, and Qualtrics. Other Cornell services may be affected. The vendor reports this as resolved and will continue to monitor for any lingering issues. 2021-12-15 12:37:47
An outage on Amazon Web Services (West) is affecting Duo authentication. Customers are experiencing an issue where authentication web pages are timing out. Services affected include Canvas, Duo Admin, and Qualtrics. Other Cornell services may be affected. The vendor reports this issue as resolved and will continue to monitor for any lingering issues. 2021-12-15 11:56:09
An outage on Amazon Web Services (West) is affecting Duo authentication. Customers are experiencing an issue where authentication web pages are timing out. Services affected include Canvas, Duo Admin, and Qualtrics. Other Cornell services may be affected. CIT is working with the vendor to resolve this issue. Duo reports that Amazon Web Services (AWS) is working to resolve the issue. "They have seen some improvement in the last few minutes but continue to work towards full recovery." https://status.duo.com/. 2021-12-15 11:29:01
An outage on Amazon Web Services (West) is affecting Duo authentication. Customers are experiencing an issue where authentication web pages are timing out. Services affected include Canvas, Duo Admin, and Qualtrics. Other Cornell services may be affected. CIT is working with the vendor to resolve this issue. Duo reports that Amazon Web Services (AWS) is working to resolve the issue. "They have seen some improvement in the last few minutes but continue to work towards full recovery." https://status.duo.com/ 2021-12-15 11:20:01