Skip to main content

Performance Issue: Resolved: Alumni Email Delivery is not working for some alumni

Last Updated:
2021-12-09 17:00:02
Event:
2021-12-08 15:52:00
Status:
Closed
Brief Description:
Some alumni who graduated in 2021 are reporting mail not being delivered to their Cornell Gmail account, and individuals attempting to send them email are getting bounce messages.
User Impact:
Users attempting to contact these alumni accounts will receive an error message that their message couldn't be delivered.
Workaround:
There is no workaround for this issue
Current Status:
All accounts have been fixed.
Services Affected:
Email and Calendar
Full Description:
Some alumni who graduated in 2021 are reporting mail not being delivered to their Cornell Gmail account, and individuals attempting to send them email are getting bounce messages.
CIT TDX ID:
559255



Timeline of Changes

Description Current Status Date Time
Some alumni who graduated in 2021 are reporting mail not being delivered to their Cornell Gmail account, and individuals attempting to send them email are getting bounce messages. All accounts have been fixed. 2021-12-08 22:07:00
Some alumni who graduated in 2021 are reporting mail not being delivered to their Cornell Gmail account, and individuals attempting to send them email are getting bounce messages. CIT is working on the issue. Most affected accounts have been fixed. We estimate that the remaining accounts will be fixed this evening. 2021-12-08 20:11:14
Some alumni who graduated in 2021 are reporting mail not being delivered to their Cornell Gmail account, and individuals attempting to send them email are getting bounce messages. CIT is investigating the issue. 2021-12-08 16:12:40