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Performance Issue: Resolved: Zoom Issues joining Meetings using an EGA on Zoom.us website

Last Updated:
2021-12-01 12:07:42
Event:
2021-12-01 11:49:00
Status:
Closed
Brief Description:
Zoom is reporting issues accessing the Zoom.us website. Users cannot start and join Zoom Meetings and Webinars while using an email (EGA-based Zoom account). Single Sign-On (SSO) using the cornell.zoom.us domain or web portal are not affected.
User Impact:
Single Sign-On (SSO) using the cornell.zoom.us domain or web portal is not affected, so the issue for Cornell users should be limited to EGA-based Zoom accounts that do not use SSO.
Workaround:
There is no workaround for this issue
Current Status:
The vendor reports this issue as resolved.
Services Affected:
Web and Video Conferencing
Subsites Affected:
Web and Video Conferencing
Full Description:
Zoom is reporting issues of users being unable to visit the Zoom website (zoom.us). Users cannot start and join Zoom Meetings and Webinars while trying to log in with email and password. Single Sign-On (SSO) using the cornell.zoom.us domain or web portal is not affected, so the issue for Cornell users should be limited to EGA-based Zoom accounts that do not use SSO.
CIT TDX ID:
553188



Timeline of Changes

Description Current Status Date Time
Zoom is reporting issues of users being unable to visit the Zoom website (zoom.us). Users cannot start and join Zoom Meetings and Webinars while trying to log in with email and password. Single Sign-On (SSO) using the cornell.zoom.us domain or web portal is not affected, so the issue for Cornell users should be limited to EGA-based Zoom accounts that do not use SSO. The vendor reports this issue as resolved. 2021-12-01 12:07:42
Zoom is reporting issues of users being unable to visit the Zoom website (zoom.us). Users cannot start and join Zoom Meetings and Webinars while trying to log in with email and password. Single Sign-On (SSO) using the cornell.zoom.us domain or web portal is not affected, so the issue for Cornell users should be limited to EGA-based Zoom accounts that do not use SSO. The vendor is currently investigating. The vendor reports this issue as resolved. 2021-12-01 12:06:22
Zoom is reporting issues of users being unable to visit the Zoom website (zoom.us). Users cannot start and join Zoom Meetings and Webinars while trying to log in with email and password. Single Sign-On (SSO) using the cornell.zoom.us domain or web portal is not affected, so the issue for Cornell users should be limited to EGA-based Zoom accounts that do not use SSO. The vendor is currently investigating. The vendor is currently investigating. 2021-12-01 12:05:34