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Performance Issue: Video On Demand Library and Video Upload

Last Updated:
2021-11-29 12:23:36
Event:
2021-11-29 10:02:00
Status:
Closed
Brief Description:
There are reports of Video On Demand users not being able to access their 'My Media' library of videos or upload new videos due to the 'Add New' option not appearing. Cornell staff have contacted the vendor, Kaltura.
User Impact:
Video On Demand users not being able to access their 'My Media' library of videos or upload new videos due to the 'Add New' option not appearing.
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved. All users should have the appropriate access to their Video on Demand accounts.
Services Affected:
Video Streaming & Hosting
Subsites Affected:
Video on Demand
Full Description:
There are reports of Video On Demand users not being able to access their 'My Media' library of videos or upload new videos due to the 'Add New' option not appearing. Cornell staff have contacted the vendor, Kaltura.
CIT TDX ID:
550536



Timeline of Changes

Description Current Status Date Time
There are reports of Video On Demand users not being able to access their 'My Media' library of videos or upload new videos due to the 'Add New' option not appearing. Cornell staff have contacted the vendor, Kaltura. The issue has been resolved. All users should have the appropriate access to their Video on Demand accounts. 2021-11-29 12:23:36
There are reports of Video On Demand users not being able to access their 'My Media' library of videos or upload new videos due to the 'Add New' option not appearing. Cornell staff have contacted the vendor, Kaltura. Cornell staff have contacted the vendor, Kaltura. 2021-11-29 10:03:37