Performance Issue: TeamDynamix Incoming Email
Last Updated:
2021-11-18 16:35:53
Event:
2021-11-18 13:04:00
Status:
Closed
Brief Description:
The TeamDynamix system is experiencing system errors when reading incoming email messages. In some cases multiple tickets have been created for the same email message as a result.
User Impact:
System errors when reading incoming email messages. In some cases multiple tickets have been created for the same email message
Workaround:
There is no workaround for this issue
Current Status:
TeamDynamix has announced that the problem has been resolved.
Services Affected:
IT Service Management Suite
Full Description:
The TeamDynamix system is experiencing system errors when reading incoming email messages. In some cases multiple tickets have been created for the same email message as a result. Support staff at Cornell are investigating the problem and the vendor has been notified to begin troubleshooting.
CIT TDX ID:
545335
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The TeamDynamix system is experiencing system errors when reading incoming email messages. In some cases multiple tickets have been created for the same email message as a result. Support staff at Cornell are investigating the problem and the vendor has been notified to begin troubleshooting. | TeamDynamix has announced that the problem has been resolved. | 2021-11-18 | 16:35:53 |
| The TeamDynamix system is experiencing system errors when reading incoming email messages. In some cases multiple tickets have been created for the same email message as a result. Support staff at Cornell are investigating the problem and the vendor has been notified to begin troubleshooting. | TeamDynamix has provided an update that they are working on the issue and have increased email service resources with a goal of processing the backlog as quickly as possible. | 2021-11-18 | 14:39:50 |
| The TeamDynamix system is experiencing system errors when reading incoming email messages. In some cases multiple tickets have been created for the same email message as a result. Support staff at Cornell are investigating the problem and the vendor has been notified to begin troubleshooting. | Support staff at Cornell are investigating the problem and the vendor has been notified to begin troubleshooting. | 2021-11-18 | 13:06:57 |