Scheduled Service Change: Change current version of move ticket workflows to new iPaaS version 11/21
Event:
2021-11-21 13:00:00
Expected Duration:
2021-11-21 17:00:00
Status:
Closed
Brief Description:
On Sunday, November 21, 2021, at 8:00am, the TeamDynamix support team will change the transfer ticket workflows to the new move ticket workflows listed below. These new workflows will provide a more complete transfer of the ticket.
User Impact:
The effect on users should be minimal. If someone attempts to move a ticket from one ticketing application to another at the exact moment of the switch, they may get a failed workflow message.
Services Affected:
Service Management Program
Full Description:
On Sunday, November 21, 2021, at 8:00am the TeamDynamix support team will change the transfer ticket workflows to the new move ticket workflows listed below. These new workflows will provide a more complete transfer of the ticket. The new version will move the ticket and its associated data between ticketing applications, instead of creating a new ticket. However, tasks associated with the ticket will not be transferred.
These workflows transfer tickets from the CIT ticketing application to other units. If you have any concerns please contact the TeamDynamix support team as soon as possible at
tdx-support@cornell.edu
Existing:
Transfer Ticket to SCL - OUR
Transfer Ticket to SCL - GRAD
Transfer Ticket to SCL - FIN
Transfer Ticket to SCL - BUR
Transfer Ticket to HRIS – Help Desk
Transfer Ticket to HRIS – CU Learn Training
Transfer Ticket to HR - Daily Check
Transfer Ticket to DFA Payroll
Transfer from CIT to DFA - KFS Support
Transfer Ticket to DFA
Transfer Ticket to Access Control
New:
Move ticket to SCL - OUR Application
Move ticket to SCL - GRAD Application
Move ticket to SCL - FIN Application
Move ticket to SCL - BUR Application
Move ticket to HRIS Application / HRIS Help Desk group
Move ticket to HR HRIS Application / CU LearnTraining group
Move ticket to HR - Daily Check Application / HR - Daily Check Support group
Move ticket to DFA Payroll Application / DFA - Payroll group
Move ticket to DFA Application / KFS Support group
Move ticket to DFA Application
Move ticket to Access Control Application
Thank you,
TeamDynamix Support Team
These workflows transfer tickets from the CIT ticketing application to other units. If you have any concerns please contact the TeamDynamix support team as soon as possible at
tdx-support@cornell.edu
Existing:
Transfer Ticket to SCL - OUR
Transfer Ticket to SCL - GRAD
Transfer Ticket to SCL - FIN
Transfer Ticket to SCL - BUR
Transfer Ticket to HRIS – Help Desk
Transfer Ticket to HRIS – CU Learn Training
Transfer Ticket to HR - Daily Check
Transfer Ticket to DFA Payroll
Transfer from CIT to DFA - KFS Support
Transfer Ticket to DFA
Transfer Ticket to Access Control
New:
Move ticket to SCL - OUR Application
Move ticket to SCL - GRAD Application
Move ticket to SCL - FIN Application
Move ticket to SCL - BUR Application
Move ticket to HRIS Application / HRIS Help Desk group
Move ticket to HR HRIS Application / CU LearnTraining group
Move ticket to HR - Daily Check Application / HR - Daily Check Support group
Move ticket to DFA Payroll Application / DFA - Payroll group
Move ticket to DFA Application / KFS Support group
Move ticket to DFA Application
Move ticket to Access Control Application
Thank you,
TeamDynamix Support Team
CIT TDX ID:
542007
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| On Sunday, November 21, 2021, at 8:00am the TeamDynamix support team will change the transfer ticket workflows to the new move ticket workflows listed below. These new workflows will provide a more complete transfer of the ticket. The new version will move the ticket and its associated data between ticketing applications, instead of creating a new ticket. However, tasks associated with the ticket will not be transferred. These workflows transfer tickets from the CIT ticketing application to other units. If you have any concerns please contact the TeamDynamix support team as soon as possible at tdx-support@cornell.edu Existing: Transfer Ticket to SCL - OUR Transfer Ticket to SCL - GRAD Transfer Ticket to SCL - FIN Transfer Ticket to SCL - BUR Transfer Ticket to HRIS – Help Desk Transfer Ticket to HRIS – CU Learn Training Transfer Ticket to HR - Daily Check Transfer Ticket to DFA Payroll Transfer from CIT to DFA - KFS Support Transfer Ticket to DFA Transfer Ticket to Access Control New: Move ticket to SCL - OUR Application Move ticket to SCL - GRAD Application Move ticket to SCL - FIN Application Move ticket to SCL - BUR Application Move ticket to HRIS Application / HRIS Help Desk group Move ticket to HR HRIS Application / CU LearnTraining group Move ticket to HR - Daily Check Application / HR - Daily Check Support group Move ticket to DFA Payroll Application / DFA - Payroll group Move ticket to DFA Application / KFS Support group Move ticket to DFA Application Move ticket to Access Control Application Thank you, TeamDynamix Support Team | 2021-11-18 | 17:57:53 |