Skip to main content

Performance Issue: AUDIX Voice Messaging System

Last Updated:
2021-11-07 19:06:27
Event:
2021-11-07 15:30:00
Status:
Closed
Brief Description:
Cornell's AUDIX voice messaging system took longer than usual to pick up unanswered calls from approximately 3:30pm Sunday, November 7, 2021 until 5:30pm the same day. The performance problem was the result of extremely high call volume at that time.
User Impact:
Longer than usual time for the messaging system to pick up unanswered calls.
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved and AUDIX is performing normally.
Services Affected:
Telephone
Subsites Affected:
Voice Mail (AUDIX)
Full Description:
Cornell's AUDIX voice messaging system took longer than usual to pick up unanswered calls from approximately 3:30pm Sunday, November 7, 2021 until 5:30pm the same day. The performance problem was the result of extremely high call volume at that time.
CIT TDX ID:
535729



Timeline of Changes

Description Current Status Date Time
Cornell's AUDIX voice messaging system took longer than usual to pick up unanswered calls from approximately 3:30pm Sunday, November 7, 2021 until 5:30pm the same day. The performance problem was the result of extremely high call volume at that time. The issue has been resolved and AUDIX is performing normally. 2021-11-07 19:06:27