Performance Issue: Issues connecting to the Cornell Secure File Transfer service
Last Updated:
2021-11-05 16:25:05
Event:
2021-11-05 09:20:00
Status:
Closed
Brief Description:
Some users have reported issues connecting to the Cornell File Transfer service (sft.cornell.edu). IT staff have contacted the hosting provider, Media3, to investigate.
User Impact:
Some users have reported issues connecting to the Cornell File Transfer service (sft.cornell.edu).
Workaround:
There is no workaround for this issue
Current Status:
The application is stable. Vendor reports the cause was intermittent issues within the Azure internal network fabric.
Services Affected:
Cornell Secure File Transfer (SFT)
Subsites Affected:
CU Electronic Student Records
Full Description:
Some users have reported issues connecting to the Cornell File Transfer service (sft.cornell.edu). IT staff have contacted the hosting provider, Media3, to investigate.
CIT TDX ID:
534695
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Some users have reported issues connecting to the Cornell File Transfer service (sft.cornell.edu). IT staff have contacted the hosting provider, Media3, to investigate. | The application is stable. Vendor reports the cause was intermittent issues within the Azure internal network fabric. | 2021-11-05 | 16:25:05 |
| Some users have reported issues connecting to the Cornell File Transfer service (sft.cornell.edu). IT staff have contacted the hosting provider, Media3, to investigate. | Vendor reports service should be stable (been up for over an hour now). Vendor and CIT will continue to monitor | 2021-11-05 | 13:49:25 |
| Some users have reported issues connecting to the Cornell File Transfer service (sft.cornell.edu). IT staff have contacted the hosting provider, Media3, to investigate. | Service went down again. Vendor is investigating. | 2021-11-05 | 11:33:12 |
| Some users have reported issues connecting to the Cornell File Transfer service (sft.cornell.edu). IT staff have contacted the hosting provider, Media3, to investigate. | Vendor has found the issue, addressed the problem and reports the service should be stable. CIT and the vendor will continue to monitor for the rest of the day. | 2021-11-05 | 11:15:47 |
| Some users have reported issues connecting to the Cornell File Transfer service (sft.cornell.edu). IT staff have contacted the hosting provider, Media3, to investigate. | Vendor is still investigating however logins should be more consistent now. | 2021-11-05 | 10:19:20 |
| Some users have reported issues connecting to the Cornell File Transfer service (sft.cornell.edu). IT staff have contacted the hosting provider, Media3, to investigate. | Some users have reported issues connecting to the Cornell File Transfer service (sft.cornell.edu). | 2021-11-05 | 09:22:06 |