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Performance Issue: Issues connecting to the Cornell Secure File Transfer service

Last Updated:
2021-11-05 16:25:05
Event:
2021-11-05 09:20:00
Status:
Closed
Brief Description:
Some users have reported issues connecting to the Cornell File Transfer service (sft.cornell.edu). IT staff have contacted the hosting provider, Media3, to investigate.
User Impact:
Some users have reported issues connecting to the Cornell File Transfer service (sft.cornell.edu).
Workaround:
There is no workaround for this issue
Current Status:
The application is stable. Vendor reports the cause was intermittent issues within the Azure internal network fabric.
Services Affected:
Cornell Secure File Transfer (SFT)
Subsites Affected:
Cornell Dropbox
Full Description:
Some users have reported issues connecting to the Cornell File Transfer service (sft.cornell.edu). IT staff have contacted the hosting provider, Media3, to investigate.
CIT TDX ID:
534695



Timeline of Changes

Description Current Status Date Time
Some users have reported issues connecting to the Cornell File Transfer service (sft.cornell.edu). IT staff have contacted the hosting provider, Media3, to investigate. The application is stable. Vendor reports the cause was intermittent issues within the Azure internal network fabric. 2021-11-05 16:25:05
Some users have reported issues connecting to the Cornell File Transfer service (sft.cornell.edu). IT staff have contacted the hosting provider, Media3, to investigate. Vendor reports service should be stable (been up for over an hour now). Vendor and CIT will continue to monitor 2021-11-05 13:49:25
Some users have reported issues connecting to the Cornell File Transfer service (sft.cornell.edu). IT staff have contacted the hosting provider, Media3, to investigate. Service went down again. Vendor is investigating. 2021-11-05 11:33:12
Some users have reported issues connecting to the Cornell File Transfer service (sft.cornell.edu). IT staff have contacted the hosting provider, Media3, to investigate. Vendor has found the issue, addressed the problem and reports the service should be stable. CIT and the vendor will continue to monitor for the rest of the day. 2021-11-05 11:15:47
Some users have reported issues connecting to the Cornell File Transfer service (sft.cornell.edu). IT staff have contacted the hosting provider, Media3, to investigate. Vendor is still investigating however logins should be more consistent now. 2021-11-05 10:19:20
Some users have reported issues connecting to the Cornell File Transfer service (sft.cornell.edu). IT staff have contacted the hosting provider, Media3, to investigate. Some users have reported issues connecting to the Cornell File Transfer service (sft.cornell.edu). 2021-11-05 09:22:06