Skip to main content

Unplanned Outage: Ithaca Connectivity to Azure Over Private Express Route Circuits Down

Last Updated:
2021-11-03 13:52:28
Event:
2021-11-03 08:00:00
Status:
Closed
Brief Description:
At 4am Wednesday, November 3, 2021, connectivity to Azure over the private Express Route circuits provided by Internet2 stopped passing traffic. This issue may affect other Cornell IT services. Internet2 has been engaged and is investigating.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved.
Services Affected:
Network
Full Description:
At 4am Wednesday, November 3, 2021, connectivity to Azure over the private Express Route circuits provided by Internet2 stopped passing traffic. The links are up, but no routes are being received from Azure over the connections. This means there is no back-end connectivity to Azure from the Cornell Ithaca campus. Any 10-space network communications to Azure would be impacted, including client-to-server or server-to-server.

Additional IT services known to be affected include Quest ARS.

Internet2 has been engaged and is investigating. Cornell staff are investigating scope of effect for IT services.
CIT TDX ID:
532594



Timeline of Changes

Description Current Status Date Time
At 4am Wednesday, November 3, 2021, connectivity to Azure over the private Express Route circuits provided by Internet2 stopped passing traffic. The links are up, but no routes are being received from Azure over the connections. This means there is no back-end connectivity to Azure from the Cornell Ithaca campus. Any 10-space network communications to Azure would be impacted, including client-to-server or server-to-server. Additional IT services known to be affected include Quest ARS. Internet2 has been engaged and is investigating. Cornell staff are investigating scope of effect for IT services. The issue has been resolved. 2021-11-03 13:52:28
At 4am Wednesday, November 3, 2021, connectivity to Azure over the private Express Route circuits provided by Internet2 stopped passing traffic. The links are up, but no routes are being received from Azure over the connections. This means there is no back-end connectivity to Azure from the Cornell Ithaca campus. Any 10-space network communications to Azure would be impacted, including client-to-server or server-to-server. Additional IT services known to be affected include Quest ARS. Internet2 has been engaged and is investigating. Cornell staff are investigating scope of effect for IT services. Internet2 and Cornell staff are investigating. 2021-11-03 12:55:04
At 4am Wednesday, November 3, 2021, connectivity to Azure over the private Express Route circuits provided by Internet2 stopped passing traffic. The links are up, but no routes are being received from Azure over the connections. This means there is no back-end connectivity to Azure from the Cornell Ithaca campus. Any 10-space network communications to Azure would be impacted, including client-to-server or server-to-server. Internet2 has been engaged and is investigating. Cornell staff are investigating scope of effect for IT services. Internet2 and Cornell staff are investigating. 2021-11-03 12:46:25
At 4am Wednesday, November 3, 2021, connectivity to Azure over the private Express Route circuits provided by Internet2 stopped passing traffic. The links are up, but no routes are being received from Azure over the connections. This means there is no back-end connectivity to Azure from the Cornell Ithaca campus. Internet2 has been engaged and is investigating. Cornell staff are investigating scope of effect for IT services. Internet2 and Cornell staff are investigating. 2021-11-03 12:03:37