Performance Issue: Errors When Using Box's Open Online Option for Office Documents
Last Updated:
2021-11-02 15:49:02
Event:
2021-11-02 15:06:00
Status:
Closed
Brief Description:
Some users have reported errors when trying to use the Open Online option in Box for Office Documents.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
Box reports that Microsoft has resolved the problem, and users should again be able to open or edit Office documents.
Services Affected:
Collaboration Platforms
Productivity Tools
Subsites Affected:
Bulkmail
Security & Policy
Full Description:
Some users have reported errors when trying to use the Open Online option in Box for Office Documents.
CIT TDX ID:
532208
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Some users have reported errors when trying to use the Open Online option in Box for Office Documents. | Box reports that Microsoft has resolved the problem, and users should again be able to open or edit Office documents. | 2021-11-02 | 15:49:02 |