Performance Issue: Qualtrics Survey Tool--Unsupported Request Error on Login
Last Updated:
2021-10-07 20:32:51
Event:
2021-10-07 15:31:00
Status:
Closed
Brief Description:
When attempting to log into Cornell's Qualtrics Survey Tool, some individuals are receiving an error message,"Error Message: Unsupported Request. The application you have accessed is not registered for use with this service."
User Impact:
Inability to enter the Qualtrics service.
Workaround:
Try using a private or incognito browser window when signing in through the "Log In to Qualtrics" button at http://surveys.cornell.edu. Using a different browser that you don't usually use for Qualtrics, and clearing cookies or cache for Qualtrics from the browser may also work.
Current Status:
Anyone encountering this problem should sign in using a private or incognito browsing window, clear cache and cookies placed by Qualtrics, or try a different browser than the one they usually use with Qualtrics.
Services Affected:
Surveys
Subsites Affected:
TeamDynamix
Full Description:
When attempting to log into Cornell's Qualtrics Survey Tool, some individuals are receiving an error message,"Error Message: Unsupported Request. The application you have accessed is not registered for use with this service."
Qualtrics introduced a new home page and redesigned project page on October 6, 2021, and this may be a potential source of the issue. For more information about the interface changes, see https://it.cornell.edu/news/qualtrics-new-home-page-and-redesigned-projects-page-october-6-2021/20210909
Qualtrics introduced a new home page and redesigned project page on October 6, 2021, and this may be a potential source of the issue. For more information about the interface changes, see https://it.cornell.edu/news/qualtrics-new-home-page-and-redesigned-projects-page-october-6-2021/20210909
CIT TDX ID:
511711
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| When attempting to log into Cornell's Qualtrics Survey Tool, some individuals are receiving an error message,"Error Message: Unsupported Request. The application you have accessed is not registered for use with this service." Qualtrics introduced a new home page and redesigned project page on October 6, 2021, and this may be a potential source of the issue. For more information about the interface changes, see https://it.cornell.edu/news/qualtrics-new-home-page-and-redesigned-projects-page-october-6-2021/20210909 | Anyone encountering this problem should sign in using a private or incognito browsing window, clear cache and cookies placed by Qualtrics, or try a different browser than the one they usually use with Qualtrics. | 2021-10-07 | 20:32:51 |
| When attempting to log into Cornell's Qualtrics Survey Tool, some individuals are receiving an error message,"Error Message: Unsupported Request. The application you have accessed is not registered for use with this service." Qualtrics introduced a new home page and redesigned project page on October 6, 2021, and this may be a potential source of the issue. For more information about the interface changes, see https://it.cornell.edu/news/qualtrics-new-home-page-and-redesigned-projects-page-october-6-2021/20210909 | Some affected individuals are having success signing in using a private or incognito browsing window. This suggests the problem may have to do with cookies or cacheing from Qualtrics that need to be cleared from the browser. | 2021-10-07 | 16:15:49 |
| When attempting to log into Cornell's Qualtrics Survey Tool, some individuals are receiving an error message,"Error Message: Unsupported Request. The application you have accessed is not registered for use with this service." Qualtrics introduced a new home page and redesigned project page on October 6, 2021, and this may be a potential source of the issue. For more information about the interface changes, see https://it.cornell.edu/news/qualtrics-new-home-page-and-redesigned-projects-page-october-6-2021/20210909 | Qualtrics Support has been contacted. | 2021-10-07 | 15:35:14 |