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Performance Issue: Canvas slow response and timeout errors

Last Updated:
2021-09-28 12:55:18
Event:
2021-09-28 11:37:00
Status:
Closed
Brief Description:
Users have experienced performance issues with Canvas, beginning on 9/28/21 at 11:37am ET. The system is very slow for some, and others are receiving time-outs or heavy load errors. The Canvas support team is working with the vendor to investigate.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
As of 11:57am, the issue appears to be resolved, and Canvas is operating at normal performance levels. IT staff continue to monitor.
Services Affected:
Learning Technologies
Full Description:
Users have experienced performance issues with Canvas, beginning on 9/28/21 at 11:37am ET. The system is very slow for some, and others are receiving time-outs or heavy load errors. The Canvas support team is working with the vendor to investigate.
CIT TDX ID:
503372



Timeline of Changes

Description Current Status Date Time
Users have experienced performance issues with Canvas, beginning on 9/28/21 at 11:37am ET. The system is very slow for some, and others are receiving time-outs or heavy load errors. The Canvas support team is working with the vendor to investigate. As of 11:57am, the issue appears to be resolved, and Canvas is operating at normal performance levels. IT staff continue to monitor. 2021-09-28 12:55:18