Performance Issue: Canvas slow response and timeout errors
Last Updated:
2021-09-28 16:55:18
Event:
2021-09-28 15:37:00
Status:
Closed
Brief Description:
Users have experienced performance issues with Canvas, beginning on 9/28/21 at 11:37am ET. The system is very slow for some, and others are receiving time-outs or heavy load errors. The Canvas support team is working with the vendor to investigate.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
As of 11:57am, the issue appears to be resolved, and Canvas is operating at normal performance levels. IT staff continue to monitor.
Services Affected:
Learning Technologies
Full Description:
Users have experienced performance issues with Canvas, beginning on 9/28/21 at 11:37am ET. The system is very slow for some, and others are receiving time-outs or heavy load errors. The Canvas support team is working with the vendor to investigate.
CIT TDX ID:
503372
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Users have experienced performance issues with Canvas, beginning on 9/28/21 at 11:37am ET. The system is very slow for some, and others are receiving time-outs or heavy load errors. The Canvas support team is working with the vendor to investigate. | As of 11:57am, the issue appears to be resolved, and Canvas is operating at normal performance levels. IT staff continue to monitor. | 2021-09-28 | 16:55:18 |