Skip to main content

Performance Issue: Some Zoom users report invalid meeting IDs

Last Updated:
2021-09-14 20:18:49
Event:
2021-09-14 19:57:00
Status:
Open
Brief Description:
Some users are reporting issues with Zoom meetings returning invalid meeting IDs. The errors may result from changes made by the Zoom-Outlook integration when event details are pasted from Zoom to Outlook or when recurrence settingd or title do not match.
User Impact:
Users unaware of the behavior of Zoom meetings that meet the criteria described above may see meetings expire and be deleted before they intend, resulting in the invalid meeting ID error.
Workaround:
For Zoom users who would like their Zoom meeting to be recurring but who would like to paste it into a non-recurring Outlook calendar entry, the vendor recommends they create the meeting using their Personal Meeting ID, which is not subject to the above modifications through the Outlook calendar integration.
Current Status:
Users with the Zoom-Outlook calendar integration should take care when pasting details of recurring Zoom meetings into non-recurring Outlook events to avoid having the meeting expire before they intend.
Services Affected:
Email and Calendar
Web and Video Conferencing
Subsites Affected:
Faculty/Staff Email (Office 365)
Web and Video Conferencing
Full Description:
Some users have reported issues with Zoom meetings returning invalid meeting IDs. These invalid ID errors appear to result from recurring meetings created through the Zoom website whose invite text or details have been pasted into an Outlook calendar entry that is not a recurring calendar event. It may also result from the pasted event using a different title than the original Zoom meeting.

For users who have the Office integration enabled in their Zoom profile, pasting the invite text or details of a Zoom meeting invitation from a recurring Zoom meeting into a non-recurring Outlook calendar entry will result in the integration changing the Zoom meeting from recurring to one-time and updating the title / topic to match the calendar entry.

Zoom reports that this is intended behavior and their documentation warns that when pasting a recurring meeting into Outlook, users must make sure the Outlook calendar entry is also set to recurring. Otherwise, the above setting changes will take place. Because one-time Zoom meetings expire and are deleted after 30 days, this can lead to the meeting expiring and being deleted. This leads to the invalid meeting ID errors.

Another case that could result in this issue would be a recurring Zoom meeting originally scheduled through Outlook whose calendar entry is changed from recurring to non-recurring. It is important to make sure that for recurring Outlook events with Zoom meeting components, the Zoom meeting is also set to recurring.

For Zoom users who would like their Zoom meeting to be recurring but who would like to paste the invite content or details into a non-recurring Outlook calendar entry, the vendor recommends they create the meeting using their Personal Meeting ID, which is not subject to the above modifications through the Outlook calendar integration. While uninstalling the Office calendar integration from a user's Zoom profile would also prevent this automating updating between Zoom and Outlook meeting settings, it would also undermine the intended purpose of the integration.

Finally, while the vendor states that the meeting setting changes are intended behavior for the Zoom-Outlook calendar integration, it may only recently have begun working as intended, which is why some users are only noticing the behavior. The vendor is investigating whether something caused the new functionality to only begin affecting Cornell accounts recently.
CIT TDX ID:
490801



Timeline of Changes

Description Current Status Date Time
Some users have reported issues with Zoom meetings returning invalid meeting IDs. These invalid ID errors appear to result from recurring meetings created through the Zoom website whose invite text or details have been pasted into an Outlook calendar entry that is not a recurring calendar event. It may also result from the pasted event using a different title than the original Zoom meeting. For users who have the Office integration enabled in their Zoom profile, pasting the invite text or details of a Zoom meeting invitation from a recurring Zoom meeting into a non-recurring Outlook calendar entry will result in the integration changing the Zoom meeting from recurring to one-time and updating the title / topic to match the calendar entry. Zoom reports that this is intended behavior and their documentation warns that when pasting a recurring meeting into Outlook, users must make sure the Outlook calendar entry is also set to recurring. Otherwise, the above setting changes will take place. Because one-time Zoom meetings expire and are deleted after 30 days, this can lead to the meeting expiring and being deleted. This leads to the invalid meeting ID errors. Another case that could result in this issue would be a recurring Zoom meeting originally scheduled through Outlook whose calendar entry is changed from recurring to non-recurring. It is important to make sure that for recurring Outlook events with Zoom meeting components, the Zoom meeting is also set to recurring. For Zoom users who would like their Zoom meeting to be recurring but who would like to paste the invite content or details into a non-recurring Outlook calendar entry, the vendor recommends they create the meeting using their Personal Meeting ID, which is not subject to the above modifications through the Outlook calendar integration. While uninstalling the Office calendar integration from a user's Zoom profile would also prevent this automating updating between Zoom and Outlook meeting settings, it would also undermine the intended purpose of the integration. Finally, while the vendor states that the meeting setting changes are intended behavior for the Zoom-Outlook calendar integration, it may only recently have begun working as intended, which is why some users are only noticing the behavior. The vendor is investigating whether something caused the new functionality to only begin affecting Cornell accounts recently. Users with the Zoom-Outlook calendar integration should take care when pasting details of recurring Zoom meetings into non-recurring Outlook events to avoid having the meeting expire before they intend. 2021-09-14 20:18:49