Performance Issue: CALS Website Mixed Availability
Last Updated:
2021-09-04 17:00:50
Event:
2021-09-04 02:00:00
Status:
Closed
Brief Description:
The CALS website (cals.cornell.edu) was unavailable for periods of time on Friday night, September 3, 2021 and Saturday morning, September 4. The vendor, Pantheon, has taken steps they believe will permanently fix the problem and service is now restored.
User Impact:
Website was intermittently unavailable.
Workaround:
There is no workaround for this issue
Current Status:
The CALS website is continuing to perform normally.
Services Affected:
Managed Web Hosting
Subsites Affected:
Drupal Cloud Hosting with Acquia
Full Description:
The CALS website (cals.cornell.edu) was unavailable for periods of time on Friday night, September 3, 2021 and Saturday morning, September 4. The vendor, Pantheon, has taken steps they believe will permanently fix the problem and service is now restored. Cornell and Pantheon staff are continuing to monitor performance.
CIT TDX ID:
481972
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The CALS website (cals.cornell.edu) was unavailable for periods of time on Friday night, September 3, 2021 and Saturday morning, September 4. The vendor, Pantheon, has taken steps they believe will permanently fix the problem and service is now restored. Cornell and Pantheon staff are continuing to monitor performance. | The CALS website is continuing to perform normally. | 2021-09-04 | 17:00:50 |
| The CALS website (cals.cornell.edu) was unavailable for periods of time on Friday night, September 3, 2021 and Saturday morning, September 4. The vendor, Pantheon, has taken steps they believe will permanently fix the problem and service is now restored. Cornell and Pantheon staff are continuing to monitor performance. | CALS website service is restored and Cornell and vendor staff are continuing to monitor performance. | 2021-09-04 | 12:48:45 |