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Performance Issue: Apps on Demand--Minitab Message "No licenses are available"

Last Updated:
2021-09-07 16:45:13
Event:
2021-09-03 15:46:00
Status:
Closed
Brief Description:
Students accessing Apps on Demand - Statistics Software attempting to use Minitab may encounter a Software Activation error: "No licenses are available". Error code: -4.
User Impact:
When trying to use Minitab, users may encounter a Software Activation error: "No licenses are available". Error code: -4.
Workaround:
Users can continue to use Apps on Demand to access Minitab, but may need to try again later if they are met with the 'No licenses are available' error message.
Current Status:
A large amount of Minitab licenses were added to the license server to meet the semester's demand. This should resolve and avoid further Minitab software activation issues.
Services Affected:
Apps on Demand
Full Description:
Students accessing Apps on Demand - Statistics Software attempting to use Minitab may encounter a Software Activation error: "No licenses are available". Error code: -4. Cornell staff are confirming with the license server administrator that the license capacity has been reached. If so, the issue would be due to a high volume of users trying to use Minitab at once.
CIT TDX ID:
481704



Timeline of Changes

Description Current Status Date Time
Students accessing Apps on Demand - Statistics Software attempting to use Minitab may encounter a Software Activation error: "No licenses are available". Error code: -4. Cornell staff are confirming with the license server administrator that the license capacity has been reached. If so, the issue would be due to a high volume of users trying to use Minitab at once. A large amount of Minitab licenses were added to the license server to meet the semester's demand. This should resolve and avoid further Minitab software activation issues. 2021-09-07 16:45:13
Students accessing Apps on Demand - Statistics Software attempting to use Minitab may encounter a Software Activation error: "No licenses are available". Error code: -4. Cornell staff are confirming with the license server administrator that the license capacity has been reached. If so, the issue would be due to a high volume of users trying to use Minitab at once. The software license limit for Minitab was reached. Adding additional software licenses to meet the demand is in discussion. The current plan is to acquire and install the additional licenses that are needed by next Tuesday or Wednesday (9/7-9/8/2021). Users can continue to use Apps on Demand to access Minitab, but may need to try again later if they are met with the 'No licenses are available' error message. 2021-09-03 17:34:53
Students accessing Apps on Demand - Statistics Software attempting to use Minitab may encounter a Software Activation error: "No licenses are available". Error code: -4. Cornell staff are confirming with the license server administrator that the license capacity has been reached. If so, the issue would be due to a high volume of users trying to use Minitab at once. Cornell staff are confirming with the license server administrator that the license capacity has been reached. 2021-09-03 15:50:33