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Performance Issue: Zoom: Restoring Incorrectly Deprovisioned Accounts

Last Updated:
2021-09-08 17:40:28
Event:
2021-08-18 14:00:00
Status:
Closed
Brief Description:
During routine maintenance, 90 user accounts that had been specially provisioned with Zoom access inadvertently had it removed. If these users try to log in to cornell.zoom.us, they will be guided through a process to restore their Cornell account.
User Impact:
Twelve of these accounts have already been restored. All users can self-restore by logging in to cornell.zoom.us and following the prompts. CIT is currently working to restore the remaining 78 accounts. We will communicate with the users to notify them of the steps involved in the restoration.
Workaround:
All users can self-restore by logging in to cornell.zoom.us and following the prompts.
Current Status:
CIT is currently working to restore the remaining 78 accounts. We will communicate with the users to notify them of the steps involved in the restoration.
Services Affected:
Web and Video Conferencing
Subsites Affected:
Web and Video Conferencing
Full Description:
During routine maintenance, 90 user accounts that had been specially provisioned with Zoom access inadvertently had it removed. If one of these users tries to log in to cornell.zoom.us, they will be guided through a process to restore their Cornell-specific accounts.

Twelve of these accounts have already been restored. All users can self-restore by logging in to cornell.zoom.us and following the prompts. CIT is currently working to restore the remaining 78 accounts. We will communicate with the users to notify them of the steps involved in the restoration.
CIT TDX ID:
461772



Timeline of Changes

Description Current Status Date Time
During routine maintenance, 90 user accounts that had been specially provisioned with Zoom access inadvertently had it removed. If one of these users tries to log in to cornell.zoom.us, they will be guided through a process to restore their Cornell-specific accounts. Twelve of these accounts have already been restored. All users can self-restore by logging in to cornell.zoom.us and following the prompts. CIT is currently working to restore the remaining 78 accounts. We will communicate with the users to notify them of the steps involved in the restoration. CIT is currently working to restore the remaining 78 accounts. We will communicate with the users to notify them of the steps involved in the restoration. 2021-08-18 15:56:56