Performance Issue: "Permission Denied" From IT@Cornell Website Support Form Link
Last Updated:
2021-07-29 13:16:17
Event:
2021-07-27 16:29:00
Status:
Closed
Brief Description:
Individuals trying to request IT support using forms on it.cornell.edu are getting an error, "Permission Denied" when they click the links to get to them. Other means of requesting support listed at it.cornell.edu/support are working
User Impact:
On the IT@Cornell website (it.cornell.edu) "Permission Denied" error when clicking a link that should go to a support request form.
Workaround:
Contact the IT Service Desk directly: https://it.cornell.edu/support .
Current Status:
Most broken links that have been reported are fixed and the site is being searched for any remaining problem links. Visitors to it.cornell.edu that encounter a broken link for a support form can report it to the IT Service Desk https://it.cornell.edu/support .
Services Affected:
Service Management Program
Full Description:
Individuals trying to request IT support using forms on it.cornell.edu are getting an error, "Permission Denied" when they click the links to get to them. This issue is affecting the button, "Have a Cornell NetID? Request Help" on the main IT Service Desk support page, https://it.cornell.edu/support , among other support links on the site. Other options listed on the page, including phone, email, and chat, are still working.
CIT TDX ID:
438977
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Individuals trying to request IT support using forms on it.cornell.edu are getting an error, "Permission Denied" when they click the links to get to them. This issue is affecting the button, "Have a Cornell NetID? Request Help" on the main IT Service Desk support page, https://it.cornell.edu/support , among other support links on the site. Other options listed on the page, including phone, email, and chat, are still working. | Most broken links that have been reported are fixed and the site is being searched for any remaining problem links. Visitors to it.cornell.edu that encounter a broken link for a support form can report it to the IT Service Desk https://it.cornell.edu/support . | 2021-07-28 | 15:23:48 |
| Individuals trying to request IT support using forms on it.cornell.edu are getting an error, "Permission Denied" when they click the links to get to them. This issue is affecting the button, "Have a Cornell NetID? Request Help" on the main IT Service Desk support page, https://it.cornell.edu/support , among other support links on the site. Other options listed on the page, including phone, email, and chat, are still working. | Cornell staff are investigating the problem. | 2021-07-27 | 17:00:04 |