Performance Issue: Qualtrics Survey Tool Unavailable
Last Updated:
2021-08-18 17:59:28
Event:
2021-07-22 15:53:00
Status:
Closed
Brief Description:
Attempts to reach Qualtrics are resulting in a response of "Service Unavailable - DNS failure." This problem appears to be affecting multiple parts of Qualtrics service and is not specific to Cornell.
User Impact:
Unable to reach Qualtrics survey tool and other parts of Qualtrics service. Response of "Service Unavailable - DNS failure. The server is temporarily unable to service your request. Please try again later."
Workaround:
There is no workaround for this issue
Current Status:
Qualtrics continues to be reachable and performing normally.
Services Affected:
Surveys
Subsites Affected:
TeamDynamix
Full Description:
Attempts to reach Qualtrics are resulting in a response of "Service Unavailable - DNS failure." This problem appears to be affecting multiple parts of Qualtrics service, including the survey tool, support requests, and possibly their status page, and is not specific to Cornell.
CIT TDX ID:
435335
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Attempts to reach Qualtrics are resulting in a response of "Service Unavailable - DNS failure." This problem appears to be affecting multiple parts of Qualtrics service, including the survey tool, support requests, and possibly their status page, and is not specific to Cornell. | Qualtrics continues to be reachable and performing normally. | 2021-07-22 | 18:14:26 |
| Attempts to reach Qualtrics are resulting in a response of "Service Unavailable - DNS failure." This problem appears to be affecting multiple parts of Qualtrics service, including the survey tool, support requests, and possibly their status page, and is not specific to Cornell. | Qualtrics' survey tool and support portal appear to be responding normally at present. Cornell staff are continuing to monitor service performance. | 2021-07-22 | 17:02:57 |
| Attempts to reach Qualtrics are resulting in a response of "Service Unavailable - DNS failure." This problem appears to be affecting multiple parts of Qualtrics service, including the survey tool, support requests, and possibly their status page, and is not specific to Cornell. | There is an issue with DNS services affecting large segments of the internet. The inability to reach Qualtrics services may be due to these problems outside their system. | 2021-07-22 | 16:38:47 |
| Attempts to reach Qualtrics are resulting in a response of "Service Unavailable - DNS failure." This problem appears to be affecting multiple parts of Qualtrics service, including the survey tool, support requests, and possibly their status page, and is not specific to Cornell. | Investigation of the problem suggests it is affecting many parts of Qualtrics' service and is not specific to Cornell. Attempts are being made to connect with Qualtrics for an explanation of the problem and what steps are being taken to resolve it. | 2021-07-22 | 16:10:26 |
| Attempts to reach Qualtrics are resulting in a response of "Service Unavailable - DNS failure." | Cornell staff are investigating. | 2021-07-22 | 15:54:59 |