Performance Issue: Missing Courses in Canvas
Last Updated:
2021-07-08 22:36:26
Event:
2021-07-08 15:44:00
Status:
Closed
Brief Description:
There are reports of Canvas users losing their connection to the system, and when they sign back in, not seeing their courses. Cornell staff are investigating.
User Impact:
Losing the connection to Canvas, then not seeing courses after logging back in.
Workaround:
There is no workaround for this issue
Current Status:
The cause of the issue was identified and a permanent fix has been implemented.
Services Affected:
Learning Technologies
Full Description:
There are reports of Canvas users losing their connection to the system, and when they sign back in, not seeing their courses. Cornell staff are investigating.
CIT TDX ID:
421988
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| There are reports of Canvas users losing their connection to the system, and when they sign back in, not seeing their courses. Cornell staff are investigating. | The cause of the issue was identified and a permanent fix has been implemented. | 2021-07-08 | 22:36:26 |
| There are reports of Canvas users losing their connection to the system, and when they sign back in, not seeing their courses. Cornell staff are investigating. | Access to Canvas Summer Session courses has been fully restored to all affected individuals. No course content or student work was lost. Cornell staff are working with the vendor to continue to investigate the cause of the issue and monitor for any potential recurrence. | 2021-07-08 | 18:11:28 |
| There are reports of Canvas users losing their connection to the system, and when they sign back in, not seeing their courses. Cornell staff are investigating. | Cornell staff are investigating. | 2021-07-08 | 16:00:53 |