Performance Issue: Outgoing e-mail messages from TeamDynamix
Last Updated:
2021-07-07 20:23:54
Event:
2021-07-06 15:41:00
Status:
Closed
Brief Description:
Email sent from Cornell's TeamDynamix ticketing system instance appears to be coming from teamdynamixapp.com addresses rather than cornell-notify@support.mail.cornell.edu as it should. The vendor is aware of and working on the issue.
User Impact:
Email sent from Cornell's TeamDynamix ticketing system instance appears to be coming from teamdynamixapp.com addresses rather than cornell-notify@support.mail.cornell.edu.
Workaround:
There is no workaround for this issue
Current Status:
TeamDynamix believe they have resolved this issue. Anyone still experiencing issues with outgoing emails from TDX should contact tdx-support@cornell.edu .
Services Affected:
Service Management Program
Full Description:
Email sent from Cornell's TeamDynamix ticketing system instance appears to be coming from teamdynamixapp.com addresses rather than cornell-notify@support.mail.cornell.edu as it should. The vendor is aware of and working on the issue. There are indications the problem is not just affecting Cornell.
CIT TDX ID:
419452
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Email sent from Cornell's TeamDynamix ticketing system instance appears to be coming from teamdynamixapp.com addresses rather than cornell-notify@support.mail.cornell.edu as it should. The vendor is aware of and working on the issue. There are indications the problem is not just affecting Cornell. | TeamDynamix believe they have resolved this issue. Anyone still experiencing issues with outgoing emails from TDX should contact tdx-support@cornell.edu . | 2021-07-07 | 20:23:54 |
| Email sent from Cornell's TeamDynamix ticketing system instance appears to be coming from teamdynamixapp.com addresses rather than cornell-notify@support.mail.cornell.edu as it should. The vendor is aware of and working on the issue. There are indications the problem is not just affecting Cornell. | The vendor is aware of and working on the issue. | 2021-07-06 | 15:43:31 |