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Performance Issue: TeamDynamix System Issues and Upcoming Scheduled Maintenance

Last Updated:
2021-06-23 15:15:16
Event:
2021-06-21 16:27:00
Status:
Closed
Brief Description:
Due to the recent system upgrade, TeamDynamix is currently experiencing several performance issues. CIT is working with the vendor to resolve these issues. Updates will be provided as we learn more.
User Impact:
TeamDynamix is currently experiencing several performance issues. To address these issues, there will be scheduled system maintenance resulting in an outage from Monday, June 21, 2021, at 11:59pm until Tuesday, June 22, 2021, at 4am. Customers can report any TeamDynamix issues to tdx-support@cornell.edu.
Workaround:
There is no workaround for this issue
Current Status:
The issues have been resolved.
Services Affected:
Service Management
Full Description:
Due to the recent system upgrade, TeamDynamix is currently experiencing several performance issues. CIT is working with the vendor to resolve these issues. Two fixes have already been deployed, and there will be scheduled system maintenance resulting in an outage from Monday, June 21, 2021, at 11:59pm until Tuesday, June 22, 2021, at 4am. Customers can report any TeamDynamix issues to tdx-support@cornell.edu.
CIT TDX ID:
408009



Timeline of Changes

Description Current Status Date Time
Due to the recent system upgrade, TeamDynamix is currently experiencing several performance issues. CIT is working with the vendor to resolve these issues. Two fixes have already been deployed, and there will be scheduled system maintenance resulting in an outage from Monday, June 21, 2021, at 11:59pm until Tuesday, June 22, 2021, at 4am. Customers can report any TeamDynamix issues to tdx-support@cornell.edu. The issues have been resolved. 2021-06-23 15:15:16
Due to the recent system upgrade, TeamDynamix is currently experiencing several performance issues. CIT is working with the vendor to resolve these issues. Two fixes have already been deployed, and there will be scheduled system maintenance resulting in an outage from Monday, June 21, 2021, at 11:59pm until Tuesday, June 22, 2021, at 4am. Customers can report any TeamDynamix issues to tdx-support@cornell.edu. CIT and the vendor are monitoring the system. Updates will be provided as we learn more. 2021-06-21 17:05:57