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Performance Issue: G Suite logout users experience change

Last Updated:
2021-07-02 10:27:58
Event:
2021-06-16 14:55:00
Status:
Closed
Brief Description:
Following the recent change to Shibboleth login for G Suite, users logging out will encounter a different experience. When signing out of a Google Workspace app such as Gmail, they will be prompted to exit or close their browser to complete the logout.
User Impact:
Users will encounter a message to exit or quit their browser to fully log out from a Cornell G Suite account.
Workaround:
There is no workaround for this issue
Current Status:
IT staff has added a message for users logging out of Google to exit or close their browsers to complete the process.
Services Affected:
Email and Calendar
Subsites Affected:
Student Email (Cmail)
Full Description:
Following the recent change to Shibboleth login for G Suite, users logging out will encounter a different experience. When signing out of a Google Workspace app such as Gmail, they will be prompted to exit or close their browser to complete the logout.
CIT TDX ID:
376783



Timeline of Changes

Description Current Status Date Time
Following the recent change to Shibboleth login for G Suite, users logging out will encounter a different experience. When signing out of a Google Workspace app such as Gmail, they will be prompted to exit or close their browser to complete the logout. IT staff has added a message for users logging out of Google to exit or close their browsers to complete the process. 2021-06-16 15:08:39