Performance Issue: Mail Misdirected to Junk Folders
Last Updated:
2021-06-09 15:10:07
Event:
2021-05-26 18:15:00
Status:
Closed
Brief Description:
Microsoft has alerted IT staff that some incoming mail may be misdirected to the Junk folder.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved.
Services Affected:
Email and Calendar
Subsites Affected:
Faculty/Staff Email (Office 365)
Full Description:
Microsoft has alerted IT staff that some incoming mail may be misdirected to the Junk folder.
CIT TDX ID:
358764
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Microsoft has alerted IT staff that some incoming mail may be misdirected to the Junk folder. | The issue has been resolved. | 2021-06-09 | 15:10:07 |
| Microsoft has alerted IT staff that some incoming mail may be misdirected to the Junk folder. | Microsoft reports they have successfully cleared 90 percent of the impacted mail. | 2021-05-27 | 08:05:18 |
| Microsoft has alerted IT staff that some incoming mail may be misdirected to the Junk folder. | Microsoft reports that it has reverted the change that caused the issue. They will reprocess any emails that were incorrectly delivered. | 2021-05-26 | 19:28:30 |
| Microsoft has alerted IT staff that some incoming mail may be misdirected to the Junk folder. | IT staff are working with Microsoft to resolve the issue. | 2021-05-26 | 18:18:09 |