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Performance Issue: Mail Misdirected to Junk Folders

Last Updated:
2021-06-09 15:10:07
Event:
2021-05-26 18:15:00
Status:
Closed
Brief Description:
Microsoft has alerted IT staff that some incoming mail may be misdirected to the Junk folder.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The issue has been resolved.
Services Affected:
Email and Calendar
Subsites Affected:
Faculty/Staff Email (Office 365)
Full Description:
Microsoft has alerted IT staff that some incoming mail may be misdirected to the Junk folder.
CIT TDX ID:
358764



Timeline of Changes

Description Current Status Date Time
Microsoft has alerted IT staff that some incoming mail may be misdirected to the Junk folder. The issue has been resolved. 2021-06-09 15:10:07
Microsoft has alerted IT staff that some incoming mail may be misdirected to the Junk folder. Microsoft reports they have successfully cleared 90 percent of the impacted mail. 2021-05-27 08:05:18
Microsoft has alerted IT staff that some incoming mail may be misdirected to the Junk folder. Microsoft reports that it has reverted the change that caused the issue. They will reprocess any emails that were incorrectly delivered. 2021-05-26 19:28:30
Microsoft has alerted IT staff that some incoming mail may be misdirected to the Junk folder. IT staff are working with Microsoft to resolve the issue. 2021-05-26 18:18:09