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Unplanned Outage: PeopleSoft: user access issues

Last Updated:
2021-05-24 10:55:11
Event:
2021-05-24 09:33:00
Status:
Closed
Brief Description:
IT staff are receiving reports of users unable to access Peoplesoft production services. The vendor has been contacted to look into the issue.
User Impact:
Access has been restored.
Workaround:
There is no workaround for this issue
Current Status:
Access to PeopleSoft services has been restored. IT staff will continue to monitor.
Services Affected:
Financial Management Service
Human Resource Information Management
Student and Alumni Information Systems
Student Information Management
Subsites Affected:
PeopleSoft
Full Description:
IT staff are receiving reports of users unable to access Peoplesoft production services. The vendor has been contacted to look into the issue.

Affected service may include PeopleSoft Student Center, Faculty Center, Student Essentials, ePay, Student Admissions, Contributor Relations, Financial Aid, Student Financials, Student Records, and Student Employment (PSES).
CIT TDX ID:
355492



Timeline of Changes

Description Current Status Date Time
IT staff are receiving reports of users unable to access Peoplesoft production services. The vendor has been contacted to look into the issue. Affected service may include PeopleSoft Student Center, Faculty Center, Student Essentials, ePay, Student Admissions, Contributor Relations, Financial Aid, Student Financials, Student Records, and Student Employment (PSES). Access to PeopleSoft services has been restored. IT staff will continue to monitor. 2021-05-24 10:52:21
IT staff are receiving reports of users unable to access Peoplesoft production services. The vendor has been contacted to look into the issue. Affected service may include PeopleSoft Student Center, Faculty Center, Student Essentials, ePay, Student Admissions, Contributor Relations, Financial Aid, Student Financials, Student Records, and Student Employment (PSES). IT staff are receiving reports of users unable to access Peoplesoft production services. 2021-05-24 09:43:31