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Performance Issue: Video Hosting and Sharing (Video on Demand) reports issues playing content

Last Updated:
2021-05-14 17:08:52
Event:
2021-05-14 12:49:00
Status:
Closed
Brief Description:
Video Hosting and Sharing (Video on Demand) vendor Kaltura is reporting issues with players not loading and content not playing. The issue may also affect other services that rely on the Kaltura / VPS service, including CornellCast (cornell.edu/video).
User Impact:
The vendor, Kaltura, reports that they have taken steps to mitigate the issue. Some users may still be encountering minor issues, but the vendor expects normal operation sometime this evening.
Workaround:
There is no workaround for this issue
Current Status:
The vendor, Kaltura, reports that they have taken steps to mitigate the issue. Some users may still be encountering minor issues, but the vendor expects normal operation sometime this evening.
Services Affected:
Video Streaming & Hosting
Subsites Affected:
Video on Demand
Video Platform Service (VPS)
Full Description:
Video Hosting and Sharing (Video on Demand) vendor Kaltura is reporting issues with players not loading and content not playing. The issue may also affect other services that rely on the Kaltura / VPS service, including CornellCast (cornell.edu/video).

Cornell IT staff are aware of the issue, which is under investigation by the vendor. Vendor status page: https://status.kaltura.com/incidents/r7by0g0ccxqv

CIT TDX ID:
347759



Timeline of Changes

Description Current Status Date Time
Video Hosting and Sharing (Video on Demand) vendor Kaltura is reporting issues with players not loading and content not playing. The issue may also affect other services that rely on the Kaltura / VPS service, including CornellCast (cornell.edu/video). Cornell IT staff are aware of the issue, which is under investigation by the vendor. Vendor status page: https://status.kaltura.com/incidents/r7by0g0ccxqv The vendor, Kaltura, reports that they have taken steps to mitigate the issue. Some users may still be encountering minor issues, but the vendor expects normal operation sometime this evening. 2021-05-14 17:08:52
Video Hosting and Sharing (Video on Demand) vendor Kaltura is reporting issues with players not loading and content not playing. The issue may also affect other services that rely on the Kaltura / VPS service, including CornellCast (cornell.edu/video). Cornell IT staff are aware of the issue, which is under investigation by the vendor. Vendor status page: https://status.kaltura.com/incidents/r7by0g0ccxqv Although the vendor reports improved performance, they are still working toward full resolution of the issue. 2021-05-14 14:43:25
Video on Demand vendor Kaltura is reporting issues with players not loading and content not playing. Cornell IT staff are aware of the issue, which is under investigation by the vendor. Vendor status page: https://status.kaltura.com/incidents/r7by0g0ccxqv Although the vendor reports improved performance, they are still working toward full resolution of the issue. 2021-05-14 13:43:06
Video on Demand vendor Kaltura is reporting issues with players not loading and content not playing. Cornell IT staff are aware of the issue, which is under investigation by the vendor. Vendor status page: https://status.kaltura.com/incidents/r7by0g0ccxqv IT staff are aware of the issue, which is under investigation by the vendor. 2021-05-14 12:56:36