Unplanned Outage: Salesforce unavailable for some users
Last Updated:
2021-05-12 08:01:19
Event:
2021-05-11 17:49:00
Status:
Closed
Brief Description:
IT staff are receiving reports of users having difficulty accessing Salesforce. The vendor has been contacted about the issue.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
All CIT-managed instances of Salesforce have been restored. Preliminary reports from Salesforce indicate the outage was due to a DNS change.
Services Affected:
Campus Engagement Platform (CEP)
Full Description:
IT staff are receiving reports of users having difficulty accessing Salesforce. The vendor has been contacted about the issue.
CIT TDX ID:
344818
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| IT staff are receiving reports of users having difficulty accessing Salesforce. The vendor has been contacted about the issue. | All CIT-managed instances of Salesforce have been restored. Preliminary reports from Salesforce indicate the outage was due to a DNS change. | 2021-05-12 | 08:01:19 |
| IT staff are receiving reports of users having difficulty accessing Salesforce. The vendor has been contacted about the issue. | The vendor has been contacted about the issue. | 2021-05-11 | 17:55:42 |